Customer Assurance Manager

Major Responsibilities / Accountabilities:

Provide positive and proactive consultancy to our internal and external Clients on contractual compliance issues. Building and developing expertise in data distribution and control.
Collaborate with local/national units to identify clients for review. Plan and conduct compliance reviews ensuring the relevant client operations, systems and products environment and related business objectives are understood. Report on results of compliance reviews and audits.
Review and analyse new business principles affecting compliance issues.
Establish an area of expertise in usage rights defined within the LSEG Master Agreements, clearly being able to apply those rights to Individual, Enterprise and Redistribution usage within different scenarios.

Relationships: Internal / External

Maintain autonomy to the Business at all times.
Ensure our Clients adhere to LSEG business principles.
Ensure the business closes any compliance exposure by implementing the correct licence and third party permissions.
Guide the client on correct and effective DACS permissions to minimise any potential exposure to either LSEG or 3rd Party licensing.

Scope and Impact:

All clients within assigned region i.e. EMEA, Americas or Asia.

Behavioural competencies:

Excellent verbal and written communication skills.
Ability to collaborate across Boundaries.
Results focused.
Prioritise Customer needs.
Inspiring Others.
Analytical Thinking.
Inquisitive approach - 'but why?'.

Required Skills & Experience:

Knowledge and understanding of the financial services industry including key organisation user types and process flow between front, mid and back office.
An understanding of third party data licensing and where customers can fall foul of their terms of business.
Experience of working for or with an Exchange in the past is considered beneficial.
Demonstrative knowledge of LSEG Data & Analytics product line, infrastructure and associated control systems, including sales practices, product pricing, customer administration and sales systems / processes a distinct advantage.
Strong verbal and written communication skills to expertly making a case from a compliance perspective, and presenting internally and externally to ensure this perspective has credibility and acted upon.
Good analytical skills with the ability to link seemingly unrelated subjects in order to draw compliance conclusions.
Ability to prioritize and multi-task while handling a large number of stakeholders with differing priorities.
Interpersonal/Team Skills: Ability to work optimally in a team environment. Communicates appropriately and effectively with team members and contacts, in and outside the company.
Markets Data experience.
Analytical and Diligent experience.
Should have a proven record of client exposure / engagement.

Desired Skills & Experience:

Educated to a Degree level (MBA an advantage); or, equivalent experience. Audit qualifications will be an advantage.
Additional languages than English, such as German, would be advantageous.
Audit Experience with other vendors or exchanges.

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Read the full job description and apply online on the recuiter's web-site

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