Patient Advisor

Optical Express
GB - Leicester
January 9, 2025

Job Title - Patient Advisor

Location - Leicester

Hours - Full time, 40 hours

Salary - £24,000 plus bonus, full training will be given

Job Title - Patient Advisor

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

An industry leading salary plus excellent bonus potential
State of the art, modern working environments
29 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme
Perkbox subscription

It's our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Your day to day responsibilities may vary however a typical day will involve the following duties:

Building a strong relationship with our patients
Performing diagnostic eye scans (full training will be provided)
Confidently relaying patient information to the optometrist to ensure a smooth patient journey
Maintaining patient records with accurate and up to date information
Arranging affordable finance options to suit each individual patient
Schedule patients' consultations and surgeries with our optometrists and surgeons

The successful candidate will:

Be driven and passionate with a willingness to succeed
Have excellent written and verbal communication skills
Be able to demonstrate strong negotiation skills
Be self-motivated to work with and without supervision
Possess strong organisational skills
Be commercially aware whilst providing world-class customer service

If you believe you have the right skills and attributes for this role, we would love to hear from you.

Express as they are often the first person the patient interacts with. Every day will bring something new, but your day to day role will involve:

Building relationships with patients and ensuring regular communication before and after treatment
Accurately maintaining customer records

Are you our ideal candidate? The answer is yes if you:

Have heaps of passion for providing world-class customer service
Possess strong organisational skills
Can communicate clearly and articulately with a diverse range of people
Like to look presentable and well maintained
Are motivated and driven to succeed

A career at Optical Express is fulfilling, fun and rewarding. As an employee you can benefit from the following:

Competitive salary
Free and discounted optical products/procedures
Modern working environment with superb technology support
Genuine investment in your training and career progression

If you believe you have the right skills and attributes for this role, we'd love to hear from you.

Read the full job description and apply online on the recuiter's web-site

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