Treatment Coordinator

Treatment Co-ordinator
As Treatment Coordinator, you will play a key role in guiding patients through their dental journey, ensuring a seamless and five-star experience from initial enquiry to completion of treatment and beyond. You will engage with patients to present treatment options, provide clarity on plans and costs, and foster strong relationships to build trust and confidence.
Working closely with the clinical and marketing teams, you will contribute to the growth of the practice by converting patient enquiries into committed treatment plans while delivering an exceptional, patient-focused service.
Dimensions
Role: Full time, 40 hours between Monday to Sunday. Weekend working may be required when needed.
Salary £29,500 - £31,000 per annum dependent upon experience.
Report
Reports to Business Manager
Our Values
Born of the desire to help patients create lifelong healthy smiles that look good and deliver long term oral health. Driven by the aspiration to go beyond the basics and provide holistic, elective dentistry that improves wellness as well as managing illness.
We are a local, family run business who aspire to provide professional, nurturing, friendly dentistry to the families and individuals that we care for. We have established a high performing team around us who have a wealth of knowledge and experience in healthcare innovation, development, operation, and leadership.
We believe that patients should be at the centre of care, and we practice in a way that places them there. Ensuring our patients are provided with all the information they need, when they need it is a key part of our approach. We work in partnership with patients to build lifelong healthy smiles. That partnership is founded on connection, information, and collaboration.
Requirements
Essential
Desirable
Qualities
Exceptional customer service skills with an ability to effectively address and resolve concerns while ensuring a positive experience.
Proficiency in using dental practice management software and CRM systems
Experience of working with a marketing team to drive customer sales.
GDC registration
Experience in marketing and sales
Commitment to delivering exceptional patient experiences at every stage of their journey.
Excellent communication skills with the ability to build strong relationships with patients providing clear professional and empathetic communication across all channels of communication.
Ability to build rapport and trust with patients.
Ability to work closely within the team to align on patient needs and treatment goals.
Strong organisational skills with excellent attention to detail.
Strong ability to prioritise and manage multiple tasks and deadlines in a fast-paced environment.
Efficiency in management of schedules, financial plans and resources.
Motivation to achieve high levels of performance to deliver measurable results with the ability to monitor and track performance metrics.
Highly motivated to convert leads into income generation whilst guiding patients towards decisions that align with their needs.
Ability to adapt to changes and new challenges in a dynamic work environment.
Qualification in dental radiography
Competent and experienced in clinical photography
Qualifications
Minimum of 4 GCSEs (C grade or above)
Higher Education Qualification in healthcare or sales and marketing DBS check
Experience
2 years’ experience within the dental, healthcare or marketing and sales sector. Excellent customer relations skills.
Excellent skills in IT systems such as Microsoft office.
Details
Activities
Demonstrate an expert understanding of the ‘Patient Journey’ and the ‘Patient Experience’ ensuring a seamless and positive experience for all patients while contributing to the overall success of the practice.
Guide and nurture patients through the complete treatment journey, from enquiry to completion, ensuring a five-star patient experience at every stage.
Handle all patient enquiries promptly and professionally across all communication channels.
Create and drive tailored patient journeys, including treatment options, financial plans, and scheduling, ensuring patients feel confident and always informed.
Provide support to patients during their treatment, managing expectations, addressing any concerns, fostering trust and satisfaction.
Capture detailed patient records, including digital scans and photographs, to enhance clinical care and patient outcomes.
Monitor and manage unbooked treatment plans, implementing effective follow-ups and nurturing leads.
Adopt a close working relationship with clinicians and front-of-house teams to review treatment plans, patient progress, and follow-up actions.
Provide regular feedback to the team in regards to treatment prospects, in- treatment patients and discharging patients, delivering successes, learns and adjustments.
Support business goals by effectively converting leads into treatment plans and fostering long-term patient relationships.
Establish robust processes to guarantee effective and timely pipeline management.
Track performance metrics within the treatment management pipeline to drive efficiency and productivity.
Work collaboratively with the clinical and marketing teams to align on patient needs and treatment goals.
Encourage and capture testimonials, Google reviews, and referrals from satisfied patients creating brand champions in patients and support brand growth.
Support the marketing team by identifying patient success stories for digital and print campaigns.
Collaborate with the marketing team on construction of digital and print resource to enhance sales.
Collaborate with the clinical and marketing team to drive sales through campaigns and events.
Any other activities as required by the business.
Generic
Confidentiality
Patient and employee information is confidential. It is a condition of employment that you will not use or disclose any confidential information obtained in accordance with data protection legislation.
Code of Conduct
All employees are expected to adhere to all company policies and procedures that establish standards of good practice and follow any codes of conduct which are relevant to their own profession.
Privacy & Dignity
Employees should respect diversity, cultural needs, and privacy.
Health & Safety
We have duty of care to employees and will ensure that, as far as is reasonably practicable, adequate training, facilities and arrangements for risk avoidance are in place. All employees are required to comply with relevant Health and Safety legislation and policies relating to Health & Safety and Risk Management