Recovery Worker

Job Introduction

Everyone’s Turning Point is unique. It’s the moment when they realise they’ve made a small, but important, step forward. Very often, that small step is the start of something bigger, but only when the right support, advice and services are in place. That’s where you come in. You’ll make a real difference to their lives as you develop the personal, flexible and recovery-focused support plans they need to help turn things around. Passionate about people, you’ll support them to take control, improve their quality of life and face the future with confidence.

We are looking for a dedicated, passionate and skilled Recovery Workers to join the team at our brand new Ashford-based Recovery House. This residential service consists of 5 rooms and provides up to 5 days support for individuals with enduring mental health needs, who are in crisis.

During their stay, service users benefit from a safe and therapeutic environment, which includes quiet spaces, spaces to socialise, and spaces where people can access a sensory environment and activities. Our person centred approach means service users are supported to engage and lead in a process, which involves personalised support assessment, planning and review. The aim is to assess and support the on-going needs of our service users to build on their existing skills, support them to learn new ones, to develop effective coping mechanisms and build confidence to manage their mental health and to stay well.

Role Responsibility

You will provide recovery focused support to service users in accordance with their support plans. You will have well-honed skills in positive communication, engagement, and will be able to demonstrate unconditional positive regard for service users.

You will have the maturity to work within a positive framework supporting clients. You will have the ability to deliver services and interventions in a person centred, non-judgmental manner, and recovery-based way.

You will work alongside members of the service user’s circle of support, to enable individuals to be happy, healthy, and successful in achieving their life goals.

Your typical duties will include:

providing support and guidance to service users

supporting service users with their medication

daily record keeping and incident report writing

help with inducting new staff members

upholding the cleanliness of the service to adhere to infection prevention control measures

You will be required to work in a flexible manner on a roster basis this will include waking nights.

Two of these posts are for dedicated night Recovery Workers. An integral part of the team, these two individuals - although primarily lone workers - will be supported in this role by a site based sleep-in colleague, who can be called on in an emergency. Although night workers will be required to work some weekends, they will not be required to cover other rota shifts.

The Ideal Candidate

Previous experience in the mental health sector is desirable but not essential. What is important is that you have a genuine desire to support individuals in their recovery and have a can-do attitude.

We need compassionate, proactive and professional individuals who are highly motivated, hardworking and keen to support service users with mental health and complex care needs. You also need to have the ability to support people who are experiencing a crisis.


Being a good communicator is essential, to be able to get on with people of all ages and from all backgrounds, and you will also be liaising with other professionals.

We value the personal skills and interests you can bring to the role and to the lives of the service users we support, such as: sports, arts and crafts, music and cooking to name but a few.

About us

Why Turning Point?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What benefits will I receive?

We know reward looks different to each person and so whether it's a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

Comprehensive learning and development opportunities so we can invest in your future, with a blended approach of self-lead learning, experiential learning or more formal learning opportunities

31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost

An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!

Flexible working solutions to support your work-life balance

Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security

Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing

A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family

Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us

Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans

A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point

Attached documents