Application Support Analyst Location:
Imperial Way, Watford - Hybrid Salary:
£25,000 - £35,000 About the Role:
We are seeking a proactive and tech-savvy Application Support Analyst to support the implementation, deployment, and ongoing management of digital tools across our project sites.
You will play a key role in ensuring teams are equipped to maximize the benefits of digital solutions, providing training, troubleshooting, and continuous improvement feedback.
Key Responsibilities:
Quickly adapt to and become proficient in our suite of digital tools.
Stay informed about updates, changes, and best practices related to digital tools.
Support the roll-out of tools on new project sites and provide continuous support to live sites.
Train users on digital tools and address daily queries and issues.
Set up and configure tools for deployment across sites.
Provide hands-on, in-person support through regular site visits.
Troubleshoot and escalate issues when necessary, following established escalation routes.
Identify opportunities for continuous improvement and communicate feedback to management.
Attend meetings with digital tool vendors and account managers, recording key discussions and outcomes.
Promote a positive and collaborative attitude towards digital adoption.
Maintain awareness of ISO 19650 standards and their impact on common data environment (CDE) configuration.
What an Average Day Looks Like:
Deliver training sessions and user support for digital tools.
Respond promptly to site-specific digital tool issues and queries.
Visit project sites to provide in-person support.
Collaborate with site teams to gather insights for continuous improvement.
Escalate unresolved issues and track their resolution.
Document discussions from vendor and account manager meetings.
Key Skills and Experience:
Proven experience in supporting and deploying digital tools in a project-based environment.
Strong technical proficiency with digital platforms and tools.
Excellent communication and training skills.
Problem-solving mindset with the ability to escalate effectively.
Proactive and adaptable approach to change.
Knowledge of ISO 19650 standards is desirable.
Why Join Us? Opportunity to work with innovative digital tools in a dynamic environment.
Collaborative team culture focused on growth and continuous improvement.
Competitive salary and benefits package.
If you're a tech-savvy professional with a passion for empowering teams through digital solutions, we want to hear from you ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
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