Senior Neighbourhood Management Officer

St Albans City and District Council
GB - Hertfordshire - St Albans
January 24, 2025
Management

Senior Neighbourhood Management Officer
Location: St Albans, AL1 3JE
Salary: £41,182 to £45,417 inclusive per year plus essential car user allowance up to 19.7 percent employer pension contribution.
Job Type: Permanent full-time (37 hours per week)
Flexible working options, Hybrid Working with Partial home working available.

About the role

In this role you will support the team to manage and deliver a range of housing services to tenants of St Albans City and District Council. This will be through the provision and application of specialist housing skills, knowledge, and expertise, which will support the Council in the delivery of services ensuring compliance with all relevant statutory provisions and corporate policy.

About you

The postholder will be an expert resource to the Neighbourhood Management Team and lead on all aspects of consultation and communication, strategy and policy as well as managing a small caseload of more complex housing management cases. The post holder will develop positive working relations with colleagues across the council in meeting the objectives of this post. This includes colleagues in Leasehold Management, Regulatory Services and Community Protection amongst others. The postholder will deputise for the Neighbourhood Management Team Leader in their absence.

A high level of professionalism, excellent communication and negotiation skills are essential for this role. You must also be confident and have experience in delivering high quality tenancy services to our customers.

You must be educated to degree level or will have 3 years previous experience of working in social housing in a front line service managing casework. Working knowledge of relevant legislation and legal procedures relating to tenancy management is essential for this role. A BTEC or equivalent in a Housing related subject is desirable as is demonstrable experience and commitment to tenant involvement and empowerment.

You must be IT literate and ideally be able to use a housing software system. You will be required to attend occasional evening meetings and evening working as needed from time to time. There is a requirement for you to also be available as part of the council’s emergency planning arrangements subject to service requirements. Post is subject to a Basic Disclosure Check.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and award-winning market and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to:
• 26.5 days basic annual leave (increasing with service) + bank holidays.
• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

This post is subject to a Basic Disclosure Check.

For an informal discussion, please contact the Neighbourhood management team leader

To apply

Please select the apply button on the vacancy and follow the steps below:

Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.

Closing date for applications: Monday 10th February 2025
Interviews are scheduled for w/c: Monday 24th February 2025

NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.

You may also have experience in the following: Housing Officer, Housing, Community Development, Housing Support Worker, Neighbourhood Support Officer, Housing Management, Housing and Tenant Manager, Neighbourhood, Coordinator, Housing Coordinator, Social Housing

REF-(Apply online only)

Read the full job description and apply online on the recuiter's web-site

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