Retail Store Manager

PXG PARSONS XTREME GOLF
GB - Esher
January 9, 2025

Parsons Xtreme Golf (PXG) was founded by American entrepreneur and philanthropist Bob Parsons with the sole intent to design and develop the world's finest golf clubs - and we believe we have done just that! With no cost or time constraints, PXG is committed to the long process of researching various alloys, exploring new technologies, and identifying the unique properties that make PXG clubs perform unlike anything else. With no set product release cycles, the company takes its time and pours every ounce of innovation into each new club design. PXG offers a full lineup of right and left-handed golf clubs, including drivers, fairway woods, hybrids, irons, wedges, and putters, as well as a complete line of high-performance, fashion-forward apparel. Ready to join the PXG team?

Role Overview:

PXG is seeking a motivated Retail Store Manager to lead and grow our PXG Store, just south of London. The ideal candidate will have experience in leading and developing a team and in retail operations, particularly in the luxury goods sector. Having experience in or a passion for golf would be very advantageous. You will be responsible for developing our Retail team, driving sales performance, managing store operations, and fostering a high-performance culture within your team. As this is an appointment-based business, the RSM will be fully responsible for developing our customer database, ensuring fitting diaries are full and driving footfall to the store.

Responsibilities:

Team Management, Development, and Leadership

Daily Management of a team of 5 retail team members.
Work closely with team members to develop and train a high-performing sales team committed to delivering exceptional customer service.
Foster a culture of continuous development through performance feedback and coaching.
Handle administrative team management, including schedule employee rotas effectively and fairly, as well as managing holiday and sickness to ensure appropriate coverage.
Promoting teamwork and collaboration within the retail team and across internal departments to ensure a smooth journey for our customers.

Store, Stock and Inventory Management

Managing store operations to ensure safety, efficiency and a professional high-end appearance.
Perform financial activities and oversee inventory management to support sales while minimising shrinkage.
Maintain visual merchandising standards as set by headquarters to enhance the shopping experience.
Monitor and analyse internal data to track performance against assigned KPIs, making appropriate changes to ensure KPIs are hit.

Business Development

Drive and increase store traffic by promoting the PXG brand in the local market and identifying opportunities for increased brand exposure.
Develop strategies to improve store performance based on a thorough understanding of our market and our business.
Promote and drive our Introducer program and other company initiatives.
Cultivate strong relationships within the industry and local communities to enhance brand visibility and customer engagement.
Developing and growing customer database to ensure weekly fitting diaries are full.

Event Organization

Create, organise and execute promotional events and community engagement activities to elevate brand presence and drive sales.
Collaborate with the local marketing team to ensure alignment of store events with overall brand strategy.
Analyse the success of events and make recommendations for future initiatives to enhance customer experience and brand loyalty.

Skills Required:

Ability to deliver exceptional customer service and effectively close sales.
Excellent listening, verbal, and written communication skills.
Proven ability to develop and lead a team.
Strong prioritisation and responsiveness to customer and team needs.
Enthusiastic team player with self-starter qualities and leadership abilities.
Proficiency in MS Office and experience with CRM/sales databases is beneficial.
Self-driven with a strong sense of ownership and accountability.
Proactive problem-solving skills with the initiative to make sound decisions.
Golf Knowledge (preferred).

Additional Information:

This role will involve some weekend and evening work.
This position may require travel.
The basic salary is £45k, OTE £65k (uncapped commission).

Read the full job description and apply online on the recuiter's web-site

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