Hostel Manager - New Forest

Hostel Manager at YHA New Forest, Cott Lane, Burley Ringwood, Hampshire, BH24 4BB.

Permanent, full time basis, 42.50 hours per week.

£30,749 - £36,180 per annum

Staff accommodation is available at a rate of £63.70 per week.

YHA New Forest is set within beautiful grounds on the edges of the Hampshire village of Burley. Its peaceful position is close to the thatched cottages, tea rooms and cider farms which typify the area, and the coast is just a short journey away, making this a perfect spot for a family getaway.The New Forest is great for all kinds of activity breaks, including walking, horse riding and pony trekking with plenty of routes for cycling holidays too.

As a Hostel Manager you'll be responsible for the day-to-day management of your hostel. You'll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth: 10 nights free hostel stays per year for you and up to 3 friends or family
Access to YHA's staff discount and cash back portal
Free YHA Membership each year
Access to support via our Employee Assistance Program
There's lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Hostel Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including: Achievement of targets across all aspects of the hostel operation including food and beverage. You will be accountable for maximising as well as controlling expenditure.
Managing a team of employees and volunteers.
Contributing to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g. housekeeping, reception, food and beverage duties.
What Skills and Experience do you need to be a Hostel Manager?

Our Hostel Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.

To provide this service we are looking for candidates who have: Proven experience of working within the hospitality industry - hotels, cafés, hostels
Experience of people management - recruitment, induction, development, conducting reviews and managing performance
Excellent customer service skills - experience of handling difficult situations
Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
Food safety level 2 and APLH level 2 qualifications (desirable)
Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
Experience of managing P&Ls (profit and loss) and budgets - cash handling, managing a budget
Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Hostel Manager

Keywords: General Manager, Hospitality Manager
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