Retail Manager

The National Trust
GB - England - Penzance
January 24, 2025
Retail

As our Retail Manager at Trengwainton Garden, you'll play an important part in helping people enjoy their day. And you'll be generating crucial funds for the National Trust to invest in protecting and caring for places, so people and nature can thrive. In return, we'll give you the chance to be creative and give you the support and tools you need to build your career.

Hours: Working 1470 hours per year, the contract will be working Sunday to Thursday between February and October. The property is closed Friday and Saturday and also between November to February (excluding a week for winter lights).

This role is based on annualised hours contract, where the number of hours you work each month may vary, however your salary will be paid in equal instalments, including when the shop is closed for the season.

Salary: £18,727 per annum

Duration: Permanent Vacancy

Provisional Interview Date: Week Commencing 3/2/2025

What it's like to work here

Reporting to the Retail Area Manager, you'll be leading a small team of 2/3 retail assistants and 2/3 retail volunteers. You'll be part of the leadership team at Trengwainton, and will work closely with the General Manager and the wider team, actively involved in making decisions that affect the whole place.

To find out more about what it's like to work within "Retail" at the National Trust, click here to watch our video.

What you'll be doing

Your focus every day will be on your customers: going out of your way to make sure they're having their best possible day. You'll lead your team from the front, encouraging them to speak to people and listen to what they want. And also to inspire them, so that everyone who buys something knows just what a difference their contribution, however small, will make to the work of the Trust in protecting nature, beauty and history. You'll set stretching targets for the team, and work together to achieve these through the highest standards of customer service and presentation of retail products.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for
We'd love to hear from you, if you're: an experienced retail manager, familiar with standard processes (including selling, merchandising, space management, stock control, risk)
skilled in coaching, developing and leading teams
experienced in managing rotas and recruiting staff
adept at getting maximum sales out of a retail outlet

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

to find out moreabout the benefits we offer to support you.

Closing Date: 26 January 2025

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on 0*** or email us at

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0*** or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page.

EqualOpportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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Read the full job description and apply online on the recuiter's web-site

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