Infrastructure Engineer

Infrastructure Engineer
Pay up to £53,347 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
Do you have experience of Infrastructure and Application Monitoring or Data Warehouse and Dashboarding?
You will join us in DWP Enterprise Tooling Team which is responsible for managing and maintaining a range of enterprise products that monitor and report the performance of the Department's IT systems.
We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
Experience with the delivery and support of infrastructure services and solutions to assist the DWP with its strategic plans and roadmaps.
Experience of effectively communicating at different levels, across support and engineering, business users, architecture and suppliers.
Experience of working within an ITIL Framework and specifically providing 2nd/3rd line support for incidents, problems and changes.
Applying different diagnostic techniques and methods in analysing and resolving issues, working up new practices and procedures or modifying existing processes to improve performance.
Taking decisions regarding the prioritisation of your ongoing tasks as well as involvement in planning current and future deliverables and providing regular reporting to product and delivery managers.
Experience of Operating Systems such as Microsoft Windows and multiple Unix or Linux distributions as well as being able to write and diagnose any issues with scripts within these environments.
You and your role
Your role will involve investigating issues, as and when they arise, ensuring that our monitoring services are running optimally and assisting with testing, validating and producing deployment plans for product upgrades and patches. You will be working to ITIL standards across Incident, Problem and Change management as you maintain the Portfolio of Enterprise Tools within our domain to provide a robust and modern enterprise strength capability.
Working level experience of IT infrastructure concepts is paramount as this knowledge will allow you to work in collaboration with a range of internal and external partners, stakeholders and customers.
Experience in the Tooling Portfolio that we operate, particularly Splunk, Dynatrace and Cribl, would be beneficial but not essential as training will also be provided to the right candidate.
We operate a variety of systems including Windows and various flavours of UNIX. You will be confident remotely accessing servers via Remote Desktop Services and SSH.
Our Tooling Portfolio monitors and analyses our Hybrid hosting estate which is heavily leaning toward a substantial Public Cloud footprint. Therefore, we are looking for applicants with engineering skills and confidence to deploy and support cloud instance elements both via the console or using Infrastructure as Code techniques. As we move towards more solutions based on containerisation technologies you will also be expected to have, and be able to demonstrate, a good understanding of this.
Details. Wages. Perks.
Location:
You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle, whichever is most convenient for you.
Hybrid Working:
We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay:
We offer competitive pay of up to £53,347.
Pension:
You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £12,000 per year.
Holidays:
A generous leave package starting at 26 days rising to 31 days over time.
You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:

An award-winning environment and culture:
Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
Flexible working including flexible hours and flex-friendly policies
Time off volunteering and charitable giving
Bring your authentic self to work with 'I Can Be Me in DWP'
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
Professional development, coaching, mentoring and career progression opportunities.
Process:

We know your time is valuable, so our application and selection process are just two stages:

Apply:
complete your application on Civil Service Jobs. There'll be full instructions when you click through.
Interview:
a single stage interview online.
CLICK APPLY for more information and to start your application.

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