Senior Staff Engineer Customer Loyalty

About the role

Customer Personalisation and Loyalty (CPL) is a cross-cutting change programme involving around ten product teams that work with a range of services providers.

As a Senior Staff Engineer you will have significant influence over how software is designed, built and run within this wide business area.

You will lead design and engineering decisions which may cross business domains to enable the overall solution to meet business goals and ensure the solution complies with the Partnership's Architecture and Engineering Principals.

Additionally, you will also ensure the overall engineering approach is aligned with principles of continuous delivery to enable major components to be deployed to production frequently and independently of each other.

You will work closely with product teams, Delivery Managers, Product Managers, Enterprise Architects and other stakeholders which will require excellent influencing and stakeholder management skills.

Successful candidates will have a passion for using technology to deliver outstanding and innovative software solutions, and will have a track record of working with teams delivering complex, performant, high quality software.

At a glance
Contract type - This position is a permanent contract.

Working pattern/flexible working - We know flexible working is important to you, and it is important to us too. The Partnership has adopted a blended working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business.

Location - This role is based at our London Pimlico Head Office campus. Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate. There is no travel allowance for this role. There is also a responsibility to visit our John Lewis branches when necessary. You will be able to claim travel expenses for these journeys.

Essential skills/experience you'll need
Extensive hands-on experience of building large scale apps in a complex business environment, leading engineering decisions and influencing a wide range of stakeholders.

Hands-on experience of building software on a modern software stack.

Experience of leading and influencing engineering decisions in a complex environment.

A good understanding of software architecture and architectural styles including Microservice and Event based architectures.

Experience of building highly performant, scalable applications.

An understanding of Agile development methods such as Scrum or Kanban.

Familiarity with engineering techniques such as TDD, pair programming. You must be comfortable pairing with other Software Engineers.

Continuous Integration/Continuous Delivery in complex environments.

The ideal candidate will have experience with some parts of our stack: Microservice/Event driven architecture using GCP/GKE or AWS/EKS. Back-end services are built using Java or Kotlin. Websites are built using React and TypeScript with a micro-frontend architecture. Mobile Apps are native in iOS/Swift or Android/Kotlin.

Desirable skills/experience you may have

Domain specific knowledge of building software used to increase customer loyalty and experience of working with platforms such as Eagle Eye.

Cloud Platforms such as AWS, GCP or Azure.

Docker, Kubernetes.

Application security.

There are opportunities to become a people manager for your fellow engineers if that is something that appeals to you

Benefits of the Partnership and the role
• Hybrid Working.
• Full - time working holiday entitlement 25 days holiday, plus public and bank holidays (this is pro-rated for part time hours).
• Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
• Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years' service, you'll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
• You'll get Partnership discount in store and online once you complete your Earning Membership period. That's 25% off in John Lewis & Partners (12% off electrical products, some exclusions apply) and 20% in Waitrose & Partners (some exclusions apply) You'll also be able to nominate someone you live with to share your discount.
• Simple cycle to work support scheme
• We're really proud of our exclusive hotels based in some of Britain's most beautiful areas and once you've been with us for three months, you're welcome to explore them
• Health Care cover
• Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ***/about/benefits/

About The Partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting. If required, you'll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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