Senior Colleague Support Analyst 12 Month FTC

NHS Property Services
GB - England - Heaton Moor
January 2, 2025

Our objective is to get, grow and keep people and provide more internal opportunities for growth where colleagues can not only fit the immediate requirement but also have the drive, initiative and the right behaviours to contribute to the long-term future success of the organisation.

We have a fantastic opportunity for a Senior Colleague Business Analyst Advisory Services SME (12 Month - FTC) to join the Service Operations and Security Team. The role will assist in providing first contact support, deeper technical support and onsite support to NHS Property Services staff, working closely with colleagues to ensure the appropriate and efficient delivery of business systems and services. We're offering up to £34k DOE, along with flexible working.

About the role:

The role will report to the Service Operations Lead, the Senior Colleague Support Analyst will support the Service Operations Lead with the day to day operation of the Colleague Support Services function. Liaison with multiple suppliers and third parties will be fundamental to the role, sometimes dealing with difficult, sensitive or conflicting operational issues.

You Will :

Create and keep updated the Standard Operating procedures and processes to ensure that all procedures adopted by the Digital and Data teams are kept up to date
Assist and contribute, ensuring all supporting process's, and documentation across the Colleague Support Services function are maintained and adhered to without exception by the Colleague Support Analysts
Work with colleagues, suppliers and Local Service Providers to ensure quality of service to all NHSPS staff.
In-depth investigation of hardware and application issues, remote monitoring of site networks, and infrastructure, proactive remote checks and maintenance
Build and configuration of hardware to aid the successful onboarding of colleagues into the business
Resolve problems with operational software, hardware and systems. Provide expert advice and guidance to the organisation in connection with hardware, software, local and wide area networking matters.

What you will bring to the role:

Must possess a minimum of 1 years of experience in the similar field
In-depth understanding of computer programs and hardware
Experience diagnosing desktop hardware and related peripherals
Networking fundamentals & Microsoft Products Suite
SCCM/InTune device builds
Competent in customer relationship management and task management solutions
ITIL 4 Foundation
Curiosity, general interest, and ability to see the big picture is essential

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

For full details of the role, please see the attached role profile.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Contact our Talent team at *** to find out more.

Read the full job description and apply online on the recuiter's web-site

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