Facilities Assistant

The National Trust
GB - England - Cudham
January 24, 2025
Real Estate

Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.

Hours/ working pattern:part-time , 22.5 hours per week, working 3 days a week.

Salary: £13,455 per annum

Duration: Permanent

Interview date: w/c 10 February 2025

Potential start date: ASAP

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Ightham Mote, built nearly 700 years ago, has seen many changes and been owned by Medieval knights, courtiers to Henry VIII and high society Victorians. The welcoming team provide a fantastic customer service, and in joining this team, you'll become part of the family too.

Ightham Mote has daily garden tours taking in the breathtaking south lake. Local plants and produc are available for visitors to purchase from the Cutting Garden and shop. It is a perfect spot for picnics, enjoying the views of the ornamental lake and informal lawns.

for more information about this location

What you'll be doing

As the Facilities Assistant, you'll assist with the day to day operation and presentation the National Trust's buildings and outdoor spaces. You'll turn your practical hand to all sorts of minor maintenance jobs and compliance tasks ensuring all our facilities are kept in good working order. You'll also be asked to help with some manual work such as unloading deliveries.

Duties such as clearing gutters, reading meters, checking first aid kits and other compliance tasks, sweeping courtyards, cleaning signs, carrying out minor repairs, keeping spaces tidy and assisting our team will form a core part of the role, both inside and outdoors. You'll ensure the highest standards of customer service across the area by always implementing a 'customer comes first' attitude. General maintenance work and helping within other teams will also form part of your role.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

You'll be;
Helpful & Friendly
Customer focused with a positive attitude
Enthusiastic with a willingness to learn
A team player, but also can work on your own initiative

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

to find out moreabout the benefits we offer to support you.

Closing Date: 2 February 2025

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on 0*** or email us at

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0*** or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page.

EqualOpportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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Read the full job description and apply online on the recuiter's web-site

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