Technical Engineer

Job Purpose:

As a Technical Engineer your primary responsibility will be to deliver, support and manage complex systems, ensuring a customer's expectations are exceeded throughout a systems delivery and lifecycle. The role will include working in some of the UK's most prestigious sites and will vary from bringing new systems online to keeping existing systems operational, whist continually identifying ways in which they can be improved from both the Customer's and Esotec's perspective. The Technical Engineer will also ensure that the relevant project related paperwork is created to achieve a smooth handover to other team members and ensuring the creation of timely and accurate project O&M information. As a Technical Engineer you are expected to provide support and training to other team members

Capabilities:

• Reliable and able to work unsupervised

• Ability to lead and supervise a team, working as part of a technical callout team

• Ability to pass on knowledge to other members of the team

• Self-motivated and enthusiastic; able to work in an autonomous manner

• Have a clear focus on high quality, whilst working in a team environment

• Professional manner and approach at all times

• Excellent communication skills, both internally and with customers

• IT literate, with experience in drawing packages

• Experience in the following areas preferred with in enterprise system integration including, Genetec, Gallagher and ISM Genesys platforms

• Experience with Cisco layer 2/3 networking an advantage

• Full UK driving Licence

• Comfortable with travelling and spending time away from home

Key Responsibilities and Accountabilities:

• Work closely with customers and project management teams, both internal and external, in developing requirements and solutions

• Lead by example and capable of directing a project team

• Support system installation and maintenance tasks

• Delivery of solutions as specified to meet, and or exceed, customers expectations

• Commissioning of new installations to customers satisfaction and sign-off

• Training of other service and maintenance staff

• Completing project and service related paperwork to meet business requirements and timescales

• Comply with company procedures and H&S policies

Skills and Knowledge Required:

• Dedicated to the provision of excellent customer service

• Ambitious and results driven - capable of influencing key performance indicators

• Ambitious

• Excellent communication skills, both internally and with customers

• Self-motivated and enthusiastic and comfortable and able to work in an autonomous manner

• Professional manner and approach at all times

• Ability to build strong relationships and influence others, peers and customers alike

• Takes full accountability for performance and development

• To be cleared to SC level minimum, and to maintain the clearance level

• Ability to learn new systems and products