Head of Operations

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector.
Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service.
We empower teams to collaborate effortlessly and achieve their retail goals.
With over 250,000 users across more than 10,000 locations in 21 countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey This is an on site position requiring 5 days per week at our Shipton under Wychwood office and warehouse (Oxfordshire).
We are looking for a highly skilled and results-driven Head of Operations tolead and optimise our warehouse operations.
This leadership role will beresponsible for overseeing all warehouse activities, including inventorymanagement, order fulfilment, shipping/receiving, and team management.The ideal candidate will have experience in warehouseoperations, process optimisation, and a strong commitment to safety andefficiency.
The Head of Operations will play a crucial role in ensuring thatour logistics and distribution processes are effective, cost-efficient, andscalable to meet the growing needs of the business.
Please note, to apply for this position you must be based in UKand have the legal right to work in UK.
Requirements for Head of Operations Strong leadership and team management skills, with the ability to lead cross-functional teams.
A strong experiencein Operations management, ideally in warehousing operations Expertise in large-scale warehouse operations, inventory management, and order fulfilment is highly desirable.
Strong leadership and team management skills, with the ability to lead cross-functional teams.
In-depth knowledge of warehouse operations, logistics, inventory control, and supply chain processes.
Proficiency in WMS, Google Docs, Excel, and data analysis tools.
Excellent analytical and problem-solving abilities with a focus on data-driven decision-making.
Outstanding communication, organisational, and interpersonal skills.
Ability to thrive in a fast-paced environment and adapt to changing priorities.
Commitment to safety and regulatory compliance.
Responsibilities as Head of Operations Leadership and Team Management:
Lead and develop the operations team, fostering a high-performance culture, providing coaching, and conducting regular performance reviews.
Warehouse Operations:
Oversee all warehouse activities, including receiving, storing, inventory management, order picking, packing, and shipping, ensuring efficiency and customer satisfaction.
Inventory Management:
Manage inventory levels through audits and cycle counts, maintain planning tools, and ensure stock accuracy across locations.
Logistics and Distribution:
Optimise shipping, transportation, and distribution processes to meet customer expectations while reducing costs and lead times.
Safety and Compliance:
Enforce warehouse safety standards, conduct regular safety audits, and ensure adherence to health and safety regulations.
Performance Monitoring:
Track key operational metrics, prepare performance reports, and identify opportunities for improvement to achieve operational goals.
Budget and Resource Management:
Develop and manage the operations budget, optimise the use of space, equipment, and labour, and maintain cost-effective operations.
Continuous Improvement:
Identify and implement process improvements, stay informed about new technologies, and maintain ISO accreditation.
Salary Salary range:
up to £70,000 Benefits 25 Days Holiday Bank Holidays (increases with years of service) Option to Buy or Sell 5 days holiday each year Sick Pay - 8 weeks full pay, 4 weeks half pay Life Assurance - (4 times basic pay) Private Medical Insurance Employee Assistance Programmes (EAP) Cycle2Work Scheme Electric Car Green Salary Sacrifice Scheme Enhanced Maternity & Paternity Package Child Care Scheme Training & Development Company Organised Events Pension (Royal London Group) 5% Employer Contribution Matched Apple MacBook, Wireless Magic Mouse and Keyboard, Monitor and Headphones Diversity and Inclusion At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive.
We welcome applications from individuals of all backgrounds and experiences.
Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish.
Join us in shaping the future together.
We are alsocommitted to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.
Company Values Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.
VALUED Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity ONE TEAM Collaboration of all for VoCoVos happiness and success INNOVATION Our products are constantly evolving to tackle the pain points of retailers across the globe CUSTOMER FOCUSED Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations EMPOWERED Our people are empowered to do the right thing and make decisions without loads of red tape If you feel this could be the right fit, apply now ADZN1_UKTJ