Process Improvement Senior Consultant

Our Zellis business is at the start of a refreshed 5 Year Plan which sets out to double our revenue and EBITDAC. In order to deliver on this plan, we have some ambitious initiatives to deliver in order to strengthen our capability and in turn strengthen our market position. A significant amount of the transformational activity that underpins our 5 Year Plan begins in our Product and Technology business. Our Zellis Products and Technology (P&T) business covers a wide range of products and technology investments of the company. The organization plans, builds, deploys, operates and monitors the company’s portfolio of software applications, whether they are on-premise or in the cloud. The organization also owns the internal IT of the company, whether it’s the infrastructure supporting the SaaS services, or it’s the internal IT that colleagues do their daily work on. The organization is also responsible for the overall company security, business continuity and disaster recovery. Both the breadth and depth of activity in this part of our organization is significant. As part of our Transformation Team this role will be responsible for identifying and delivering measurable improvements across the operations teams. Reporting to the Director of Transformation this role is responsible for embedding business-initiated improvements and initiatives within the team. This includes documenting as-is processes, identifying failure modes and designing to-be processes that will deliver tangible and quantified business improvements by increasing customer satisfaction, reducing cost or maximising revenue and reducing risk.

Role Accountabilities and responsibilities:

In this role your key responsibilities will be:
• Partner with the Services teams to identify improvements that will deliver material business outcomes – including improving customer satisfaction, reducing cost to serve or maximising revenue; using data to inform initiatives, responding at pace, being proactive and increasing efficiency and compliance
• Develop the case for change for each improvement initiative – (expected benefits, cost, resources, delivery time frame, risks & implementation difficulty)
• Own prioritisation of initiatives to ensure focus on the most impactful areas and build an ongoing backlog of improvement
• Lead improvement projects such as process re-engineering and change initiatives to reduce waste or process defects, working with the teams to fully embed the changes to maximise the anticipated benefits – using proven improvement techniques such as lean processing
• Ensure processes designed for new features and controls are fully optimised and compliant before deployment.
• Maintain standard document repository, ensuring documents are up to date and that the relevant teams are working with the latest version of the standard.
• Update existing process documentation or create new working instructions in relation to new initiatives or features released through Zellis systems or new legislation.
• Support Zellis initiated programmes with process expertise in structured improvement methods and tools.
• Champion and put in place mechanisms to ensure long term adoption and that the change sticks.
• Build a deep understanding of the domain, products and service lines
• Coach, mentor and fully participate in the Improvement community of practice, leaders and stakeholders.
• Essential Skills, knowledge and expertise:
• Experience creating cases for and delivering improvements for projects that deliver benefits of £250k annually.
• Demonstrable experiencing partnering and influencing across teams at operational manager level
• Lean process expert – ideally green belt six sigma or above
• Experience with visio design and Microsoft products (Excel, Word, PowerPoint)
• Excellent written and verbal communications skill - being able to clearly and confidently set out what the changes will deliver and how we get there and manage stakeholders
• Structured and analytical – using data to drive decision making
• Clear creative thinker – able to see the bigger picture.
• Curious – looking at best practice exists and how this can be applied.
• Completer finisher – to ensure change is embedded and measured ongoing
• Ability to work at pace, achieving set deadlines with attention to detail.
• Able to demonstrate good organisational and time management skills.

Zellis is the leading provider of payroll and HR solutions for the UK & Ireland. Together with Benefex and Moorepay we form the Zellis Group, serving a vast array of companies across every vertical and industry. Our purpose is to make people feel appreciated for the work they do – through precision, choice, and magic.

We have over 50 years of heritage and industry experience – and we’ve been ahead of the curve throughout. More than half a century ago, we were founded as Peterborough Data Processing. Quite a lot has changed since then – not least our name. We were acquired by Northgate, becoming NorthgateArinso in 2007 and NGA Human Resources UK and Ireland in 2014, where we were joined by Moorepay. In 2018, the UK and Ireland division was sold to Bain Capital and now we operate as a standalone company, Zellis. After acquiring Benefex, we’re now even better equipped to serve the complex needs of our customers.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We’re proud of our culture and we work hard to create an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, are not empty words on a poster:

Unstoppable together.

Always learning.

Make it count.

Here’s what you’ll gain if you join our team:

A career packed with opportunity, in a stable and growing company.

A flexible benefits package where you can choose your own tax-free benefits. From insurance and the Cycle to Work Scheme, to travel benefits and holiday trading - there’s something for everyone.

A comprehensive programme of learning and development.

Generous pension contributions.

A competitive base salary, often with performance-related bonuses and car allowances