Reference:
CCC00324Description:
• Internal Only Role
• The roleOur team are crucial to the residents of Cambridge, assisting them with a variety of situations.
During a typical day you could begin by helping someone who has found a dog and end it with a tenant who has lost a roof tile, with a healthy dose of noisy neighbours, home improvement plans and runaway cows to fill your time in between!This role can evolve into a hybrid working; our advisors help customers face to face at our offices in central Cambridge as well supporting residents by telephone, email and web chat, training also needs to be completed in person in our offices.It is a challenging role, as there is continuous demand for our services.
Additionally, as in all walks of life, some customers who need our support may have mental health conditions, or could be facing life-changing housing situations, so the ability to remain calm and continue to help customers who are in the midst of difficult circumstances is essential.What you'll be doingAs a Customer Service Advisor, we will look to you to provide help and advice to customers with a diverse range of queries, questions, and situations so you'll be able to demonstrate your ability to build relationships, take ownership and use your initiative to make decisions for the benefit of our customers.You will have the chance to work in partnership with all services within the Council and to keep the customer journey at the forefront of what we do.About youBecause not all days are the same, you need to be flexible and adaptable as well as having a high degree of computer literacy and attention to detail.
Being resilient and not taking offense are key personal attributes the role requires, so if you have these skills and want a career in local government, apply to join our team today.Love customer service roles and still want to progress?Our career grade programme will support you to do just that.
Demonstrate your achievements through examples of where you have gained a new skill or gone above and beyond for our customers, you can be considered for progression within the customer services team.If you have the talents, we are looking for then we want to hear from you.The successful applicant will be required to undertake a Basic Disclosure and Barring Service.What we can offer:
Family friendly policiesAgile and Flexible workingGenerous annual leave allowance 25 days' per annum, rising to 30 days' after five years continuous service; plus 8 days public holidays (pro rata for part time).Annual leave purchasing schemeAccess to the highly valued Local Government Pension Scheme (LGPS)A variety of learning and development opportunities via a range of sources and methodsConfidential advice and support via the Employee Assistance ProgrammeHealth and well-being programmeSubsidy for public transportStaff reward and recognition frameworkHours:
This is a full-time role, for 37 hours per week.Working Pattern:
Monday to FridayContract:
PermanentSalary:
£28,624 - £31,067 per annumLocation:
Mandela House, CambridgeMore Information:
To find out more about the requirements of the role please visit cambridge.gov.uk/careers and click on 'Our Vacancies'.There you can search for the role and download the Role Profile which will tell you a bit more about the role.You can also click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours or Equality & Diversity in RecruitmentIf you would like an informal chat, please contact Debbie Grace on 01223 458671 or email *** Process:
If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the 'Useful Links' (top right of the dashboard, under the person icon) and click on 'CCC Job Opportunities'.Region:
Location:
Salary:
• GBP
• 28,624 -
• 31,067 per annum Package:
Contractual hours:
37Basis:
Full time
GB - Staffordshire - Staffordshire - Longport
January 15, 2025
What was it that made you decide to become a nurse? • Did you want to provide Kind Care and make a difference to people in need? • Was it your love of learning, and the opportunity to work closely with multi-professional teams in a field that is constantly evolving? • Whatever your...
GB - Waterlooville
January 15, 2025
Job title: • PharmacistSalary: • £52,728.00paHourly Rate: • £26.00 per hourBranch Address: • 149 Milton Rd, Waterlooville PO8 8REWorking Hours: • Monday to Friday 09.00 - 17.30 and one in two Saturdays 09.00 - 12.00 (Some flexibility available)Are you a dedicated and...
GB - Lancashire
January 14, 2025
Factory Technical Manager Lancashire Competitive Salary Benefits • 26 days holiday + Bank Holidays • Free parking • Enhanced Pension Scheme Innovative and quality-focused Food Manufacturer, looking for a Factory Technical Manager for their site based in Lancashire. The successful candidate will...
GB - London
January 10, 2025
Senior Vice President Liquidity & Margin Services, Client Executive Team At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the...
GB - Gwynedd
January 3, 2025
Entity: • Customers & Products Job Family Group: • Business Support Group • As a Property and Land Acquisition Manager, you'll be responsible for identifying, evaluating, and acquiring properties and land parcels that align with the company's strategic objectives. You'll work closely with various...
GB - Hampshire
January 14, 2025
Health & Safety Advisor Hampshire Up to c.£35k per annum Benefits • 25 Days Annual Leave plus bank holidays • Life Assurance • Employee Assistance including GP and Dental support • Discount scheme Health & Safety Advisor for innovative and fast-paced food manufacturer based in Hampshire. Supporting...
GB - Wigtown - Wigtown - Portpatrick
January 15, 2025
Senior Station Technician / Station Technician - Portpatrick • Salary: £28,334 - £37,500 (dependent on experience) • Contract type: Permanent • Hours: Full-Time • Location description: This role is based at Portpatrick Lifeboat Station • Interview date: 18...
GB - County Durham - County Durham - Framwellgate Moor
January 15, 2025
What was it that made you decide to become a nurse? • Did you want to provide Kind Care and make a difference to people in need? • Was it your love of learning, and the opportunity to work closely with multi-professional teams in a field that is constantly evolving? • Whatever your...
GB - Manchester
January 10, 2025
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table...
GB - Devon - Devon - Billacombe
January 15, 2025
About The Company • Our mission is to create a nurturing and comfortable environment where the people we support receive the highest quality of care from our skilled and passionate team. Our services stand out because they reflect our core values. • Our values: • 🌟We are...
GB - Oxford
January 5, 2025
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals plc (NASDAQ: JAZZ) is a global biopharmaceutical company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for...
GB - Greater London - Greater London - London
January 15, 2025
Building Surveyor - Damp and Mould • REPORTS TO: Operations Manager – Damp and Mould • ______________________________________________________________________________ • ROLE DESCRIPTION • The post holder is responsible for the works within the repairs team and that work will...
GB - Oxford
January 13, 2025
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals plc (NASDAQ: JAZZ) is a global biopharmaceutical company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for...
GB - London
January 8, 2025
Job Family Group: Business Support Group CompanySecretary'sOffice The Company Secretary's Office ('CSO') team purpose is to partner with the boards and businesses at bp, facilitating effective decision making through dynamic corporate governance, whilst maintaining the good standing of bp legal...
GB - Milton Keynes
January 14, 2025
Entity: • Customers & Products Job Family Group: • Business Support Group • Here at bp pulse, we're energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and...
GB - Manchester
January 7, 2025
Senior Vice president, POM Product Management At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees...
GB - Aberdeen
January 15, 2025
Entity: Production & Operations Job Family Group: Wells Group Role synopsis: The Drilling Engineer is responsible for the delivery of well designs, planning and programmes that meet business objectives, adequately address safety and operational risk, follow local regulations and conform to bp...
GB - Oxford
January 5, 2025
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals plc (NASDAQ: JAZZ) is a global biopharmaceutical company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for...
GB - West Sussex
December 13, 2024
The Head of Medical Affairs UK & Ireland will be responsible for the delivery of the medical strategy plan and scientific activities. • As the Head of MA UK and NI, you will promote promote, develops and maintains strong scientific and medical relationships with KOLs and Public Health Bodies. • You...
Advance Housing and Support Ltd Advance UK
GB - Leicestershire - Leicestershire - Enderby
January 15, 2025
Position: • Housing Outreach Worker (Midlands) • Location: • Hybrid working from home covering areas Leicester, Birmingham, Northamptonshire and Warwickshire • Hours: • 35 contracted hours per week • Salary: • up to £26,862.79 per annum plus car allowance of...
GB - Cambridgeshire - Cambridgeshire - Peterborough
January 15, 2025
Hours: 35 hours per week • Contract: Permanent • Salary: £57,750 per annum for applicants who fully meet the requirements of the post • Location: Peterborough, required to have a visible presence in the office 2 days a week with travel to our Camberley, Stockton, Bradford and...
GB - Oxfordshire - Oxfordshire - Oxford
January 15, 2025
Role Description • Join Our Team as a Male Complex Needs Support Worker • Location:Kennington, Oxfordshire • Salary:£13.84 per hour (£26,988 per annum) plus benefits: paid induction; overtime paid over 37.5 contracted hours • Hours:8.00am to 8.00 pm (Monday to Sunday...
GB - Aberdeen
January 8, 2025
Entity: Production & Operations Job Family Group: Wells Group Senior Rig Verifier - Blow Out and Well Control Equipment (BOPE) Accountabilities: • Conduct verification activities and other assignments in support of the agreed Wells Rig Verification Annual Plan by focusing on prioritised Wells...
GB - Runcorn
January 13, 2025
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant...
GB - Sunbury-on-Thames
January 12, 2025
What you will do Your role will be to work with the project team to deliver projects to Client requirements, on time and on budget. What we offer • Competitive salary • Paid holidays and sick pay • Comprehensive benefits package including pension, life assurance, employee assistance program,...
GB - Staffordshire - Staffordshire - Rawnsley
January 15, 2025
Health and Safety Training Manager • Location: Hybrid / Cannock office once a month / some travel around the UK • Salary: £50,000 per annum, DOE + Benefits! • Contract Type: Permanent • What We Can Offer You: Hybrid or Remote Working, competitive benefits package,...
GB - West Yorkshire - West Yorkshire - Cross Gates
January 15, 2025
What was it that made you decide to become a nurse? • Did you want to provide Kind Care and make a difference to people in need? • Was it your love of learning, and the opportunity to work closely with multi-professional teams in a field that is constantly evolving? • Whatever your...