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Chargé opérationnel Service Clients (H/F)Localisation:
SAINT QUENTIN FALLAVIER, FR, 38070Numéro d'emploi:
10244Le groupe Holcim, leader mondial des matériaux de construction, occupe une position de premier plan dans chacune de ses activités (ciments, granulats, bétons).
En France, Lafarge, filiale du groupe Holcim, compte près de 4 200 salariés et plus de 470 sites répartis sur l'ensemble du territoire.
Nous proposons des matériaux et des solutions innovantes pour construire durablement et contribuer à améliorer les villes :
infrastructures, hôpitaux, bureaux, logements collectifs et individuels, maisons basse consommation.
Engagé dans une démarche d'économie circulaire et de développement durable, le groupe Holcim agit en faveur de la biodiversité, de l'économie d'énergie ou encore de la préservation des ressources naturelles.
Nous recherchons un/une Chargé Opérationnel Service Clients pour intégrer la Direction Marketing et Performance commerciale Granulats, il/elle sera intégré à l'équipe de Service Clients Granulats et jouera un rôle essentiel pour garantir le bon fonctionnement et l'efficacité du Service Client.
Le poste est basé à St Quentin Fallavier.
En tant que Chargé Opérationnel Service Clients chez Lafarge Holcim, vous assurez l'assistance opérationnelle du Service Clients tout en contrôlant et mettant en oeuvre les process internes.
Principales Responsabilités & MissionsAssistance opérationnelleIntégrer, former & coacher les équipes Service clientsAssurer le renfort opérationnel de l'équipe lors des pics d'activité, absences et/ou congésRédiger des guides et process pour les besoins du serviceGérer des référentiels du Service clients (rapports)Assurer le contrôle interne et trimestriels des prixGérer et centraliser des problématiques opérationnelles pour traitementMise en oeuvre des processRédiger des guides et process pour les clients internesSuivre la mise en œuvre des processCharger du Reporting des KPI's de l'équipe et du process O2CSanté, Sécurité et SuretéAppliquer et faire appliquer la politique de l'entreprise en matière de Santé, Sécurité et SûretéGarantir un cadre de travail conforme aux exigences du Groupe et aux attentes des collaborateursMettre en œuvre les plans d'actions définisMener des actions de sensibilisationAutres missionsAssister la Responsable du service sur des missions définies ou temporairesParticiper à la gestion de la hausse annuelleMettre à jour les tarifs et zoniersProposer des améliorations des processus, outils informatiques, téléphoniques et s'assurer de leur bon déploiementCompétences RequisesCompétences techniquesMaîtrise des outils informatiques (logiciels et progiciels internes notamment)Maîtrise des outils bureautiques (Google, Pack Office, SAP, Salesforce, Saphir / Rock)Polyvalence et autonomieRigueur et réactivitéCompétences comportementalesBon relationnel :
capacité à aller vers l'autre, à construire des relations de coopération avec des interlocuteurs variésSens du service clientsCapacité à gérer le stressCapacité à gérer les prioritésCapacité à travailler en équipeFormation et expérienceFormation supérieurePremière expérience réussie dans un Service Clients ou Administration des ventesFrançais courantPourquoi nous rejoindre ?Participer à la transformation d'une industrie engagée dans l'innovation et la construction durableUn environnement de travail collaboratif,Une ambiance de travail conviviale,Des opportunités de développement :
formation continue, programmes internes de développement, mobilité interne, accompagnement au changement de métier…Notre société encourage la diversité sous toutes ses formes et s'est engagée dans une démarche en faveur de l'emploi des personnes en situation de handicapProcessus de recrutement :
Connecter-vous sur lafarge.
fr/postulezMa candidature est présélectionnéeUn contact téléphonique de première approche m'est proposéJe rencontre des professionnels du recrutement et des opérationnels (présentiel ou visio)Ma candidature est retenue, Bienvenue au sein de notre équipe

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