Solution Engineer

À propos
Mercateam has proven in the last 4 years its aptitude to bring a bright answer to new big challenges faced by the industry:
an aging workforce;a high turnover;increasingly sophisticated and technological machines and data proliferation;which are changing the composition of the manufacturing labor force and how work gets done.

As a result, manufacturers face an urgent imperative to help less experienced workers build knowledge and capabilities, and take advantage of data through collaboration.
Mercateam has built its solution hand in hand with top manufacturers to bring employees into Industry 4.
0 and bridge the gap between investments made in machines and in operational workforce and its development.

We have developed a SaaS solution based on the latest technologies for mapping skills on production sites and organize know-how.
This has led to a number of other key features managed by Mercateam, including:
smart planning of work assignments under constraints;a training module adapted to the operational workforce;a workforce strategic planning.
Mercateam had a strong commercial track record in the last 3 years and supports over 150 industrial sites, among which LVMH, Andros, Richemond, Dior, LISI, Collins Aerospace, etc… in 12 different countries, with his 360 industrial workforce-centric solution.
Mercateam's ambition is to become the European leader in blue-collar management over the next three years.

Descriptif du poste
Since the creation of Mercateam, our commercial growth has been exponential:
every month, tens of top manufacturing sites start using Mercateam to help their employees being much more efficient.
As a Solutions Engineer, you will be responsible for IT-related projects, in particular for building and managing integrations with customers' HRIS systems.
You will be in charge of all phases of interfacing deployment, from pre-sales identification, through initial technical configuration in tandem with the technical team, right up to production start-up with our end-users.
You will be part of the deployment team, responsible for implementing Mercateam's solution once a partnership has been signed by the Sales team, and work closely with tech & product teams, teams that think and develop the tool and interfaces.
Your responsibilities are structured around 2 main areas:
Client facing and project managementIn pre-sales, reassure prospects of our ability to meet their interfacing needs and provide them with supportAfter signature, gather and analyze the operational needs of clients in terms of data interfacing and provide recommendations, understand client's technical capabilities and limitsManage the timelines, milestones, and deliverables for integration and SSO projectsDocument configurations and established connections clearly and comprehensively for the client project team.
IT Engineering & IntegrationSet up interfaces to ensure seamless integration with third-party systems (HRIS, ERP, LMS.
) in collaboration with tech teamOversee data synchronization using no-code solutions or APIs to guarantee smooth interoperabilityWork with tech team to optimize and simplify interfacing to make the product more accessible and quicker to implement.

Profil recherché
Experience:
First experience in a similar environment & positionInterpersonal Skills:
Excellent communication skills and ability to simplify technical conceptsAbility to work in a team and manage client relationshipsOrganizational skills and attention to detailSIndustry knowledge is a plusTechnical Skills:
Javascript understandingSQLNo-code integration/automation tools (Make,.
)Knowledge in API / SFTP / datalake integrationLanguages:
Proficiency in French and English, both written and spoken (other languages will be a plus)
Process de recrutement
1st call with Fabien, Lead project manager - 15 minutesA video interview with Léa, Head of implementation - 45 minA video interview with Kévin & Nayir, CPO/Co-founder & CTO - 1hCase study in our offices with Léa, Damien (ops), Kevin or Nayir - 1h
Informations complémentaires

Type de contrat :

CDI
Date de début :

20 janvier 2025
Lieu :


Paris

Niveau d'études :

Bac +5 / Master
Expérience :

> 2 ansTélétravail partiel possible
Salaire :


entre 55000 et 65000
/ an