DACH Customer Success Manager, Mid-Market

POS-27623The RoleHubSpot is looking for a DACH Customer Success Manager, Mid-Market who is interested in using creativity to solve problems, build long-term relationships with businesses, and help their customers use software to achieve their inbound goals.
Customer Success Managers are the trusted inbound advisors for each of their customers.
They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive.
In working with your customers, you will find that no two of them are the same.
In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword 'stain resistant carpet' through more effective blogging.
In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.This role is open in our Dublin, Berlin, London, Paris, Madrid or Ghent office or remote from anywhere in Ireland, Germany, UK, France , Spain or Belgium.In this Role you'll get to:
Manage 100 - 200 customer relationships.
Some of your customers will be new while others may have been using HubSpot for several years.
Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals.
Along the way, you will get to know HubSpot's software incredibly well and help your customers fully adopt the platform.Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their 'book of business'.
The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot.
The reactive work runs the gamut from questions about invoices to 'how to' questions about the softwarePromote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growthUnderstand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome themIf you're stimulated by problem solving - whether it's a business or technical challenge - this is the role for you.To excel in this role you will need to have:
Fluency in written and spoken English and German2+ years of experience in a client-facing or account management role,Business savvy with consultative, problem solving, and issue resolution skillsStrong knowledge of the media/digital landscapeMotivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectationsSuper organised, quick learner who works well under pressureStrong negotiation skills, comfortable navigating financial conversations, and dealing with cancellationsIt's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalationKnowledge of Inbound Marketing or the aptitude to learn it quickly and independently are requiredSupport an on-going partner relationship to maximise acquisition, retention, and up-sell ratesWe know theconfidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.If you need accommodations or assistance due to a disability, please reach out to us using this form.
This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.At HubSpot, we value both flexibility and connection.
Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding.
If you join our broader Product team, you'll also attend other in-person events such as HubSpot's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process.
We are committed to supporting candidates who may need alternative arrangements.Germany Applicants:
(m/f/d) - link to HubSpot's Career Diversity page here.India Applicants:
link to HubSpot India's equal opportunity policy here.About HubSpotHubSpot (NYSE:
HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better.
We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth.
We're also building a company culture that empowers people to do their best work.
If that sounds like something you'd like to be part of, we'd love to hear from you.You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too.
Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006.
Today, thousands of employees across the globe work remotely and in HubSpot offices.
Visit our careers website to learn more about the culture and opportunities at HubSpot.
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