Senior Patient Services Specialist

Senior Patient Services Specialist Apply remote type Hybrid locations CAN, BC, Remote time type Full time posted on Posted Yesterday job requisition id JR0124715
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.
We are known for delivering insights, products, and services that make quality care more accessible and affordable.
Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters.
We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.
Together, we thrive as we shape the future of health for patients, our communities, and our people.
If you want to be part of tomorrow's health today, we want to hear from you.
Primary Duties and Responsibilities
Perform Health Care Practitioner and patient registration activities, according to program protocols and applicable departmental procedures.
Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials.
Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management.
Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
Work directly with the reimbursement specialist and the physician to secure funding for their patient's therapies; assist with alternative funding searches when needed.
Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services.
Must be able to identify and report AE's to health Canada, Med Info and enter into source system and third-party systems.
Maintains confidentiality of client and corporate information and discusses same only with appropriate personnel.
Liaise with physicians' offices, pharmacies, services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
Minimum Skills, Knowledge, and Qualifications
RN/RPN/LPN with the applicable College of Nurses for their region.
Must be a member in good standing.
5-7 years of related experience.
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs.
Strong computer and software skills:
Excel, Word, Outlook, Adobe.
Excellent written and verbal communication skills in English and French is preferred (bilingual).
Effective interpersonal and leadership skills.
Effective organizational skills; attention to detail.
Ability to consistently meet deadlines.
Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
Acrobat, CRM database entry, VOIP telephony, web portals, teleconferences, web-based meetings.
Strong business and financial acumen.
Strong analytical and mathematical skills.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards.
This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.
The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.
In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$52,100 - $86,900
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.
Join us at McKesson!
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