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Qui sommes-nous ?

Filiale du Groupe ENGIE, ENGIE Home Services est aujourd'hui leader sur le marché de la maintenance et de l'efficacité énergétique.

Spécialisée dans la mise en service d'installations, l'entretien et la maintenance des équipements de chauffage, de froid et de ventilation (type chaudières gaz/fioul/bois, chauffe-eau, pompes à chaleur et climatisation) à destination des particuliers, professionnels et le collectif social (bailleurs sociaux) et privé, ENGIE Home Services compte plus de 4800 collaborateurs et 190 agences à travers la France pour être au plus proche de ses clients et leur garantir une rapidité et efficacité d'intervention.

Ce que nous avons à vous proposer ?

Afin de renforcer nos équipes, nous recherchons actuellement un. e :

Conseiller Clientèle - H/F

Type d'emploi :
CDI

Date de début souhaitée :
au plus tôt selon vos disponibilités

Localisation :
Lyon (Brignais) - 69

Vos missions ?

Rattaché. e au Directeur d'Agence, vous avez pour mission générale de répondre aux attentes de nos clients individuels ou collectifs en les informant et en les conseillant sur les services et produits d'ENGIE Home Services. Vous traitez les différentes demandes en apportant des solutions personnalisées. Vous gérez la planification des interventions des Techniciens et une partie des tâches administratives de l'Agence.

Voici vos principales activités au quotidien :

  1. L'accueil physique ou téléphonique des clients (prise direct des appels, prise de rendez-vous, orientation du client), traitement des messages électroniques des clients, gestion des réclamations
  2. La participation à la planification des interventions des techniciens et le traitement des bulletins d'intervention
  3. La préparation et le suivi des avis de passage
  4. Le suivi et relances clients (devis, déménagés, impayés)
  5. Le classement administratif
  6. La rédaction de courriers réponses aux courriers clients, traitement des résiliés, traitement des anomalies, envoi de devis . )

Profil recherché ?

  1. Vous maîtrisez les outils informatiques (Pack Office :
    Word, Excel, Outlook, etc. )
  2. Vous êtes doté d'un excellent relationnel et vous avez développé le sens de la Relation Client
  3. Vous faites preuve de dynamisme

Pourquoi nous rejoindre ?

  1. Vous intégrez un grand Groupe et vous travaillez dans une équipe à taille humaine!
  2. Vous bénéficiez d'un salaire fixe et d'un 13e mois, de primes d'intéressement et de participation et d'une prime commerciale pour chaque vente de contrat effectuée, de tickets restaurant
  3. Vous avez la possibilité d'adhérer à mutuelle attractive
  4. Nos accords QVT, égalité professionnelle, handicap permettent d'assurer un cadre de travail équilibré

Vous aimez travailler en équipe, avez le sens des responsabilités et souhaitez relever de nouveaux challenges ? Alors, lancez-vous ! Notre équipe recrutement vous attend.

ENGIE Home Services, place la diversité au cœur de ses préoccupations et s'engage notamment sur l'égalité professionnelle, l'emploi des seniors et des travailleurs en situation de handicap.


Read the full job description and apply online on the recuiter's web-site

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