Référent Support Clients, Mission/CDD 3/4 mois (H/F)
Apply locations France - Rives de Paris time type Full time posted on Posted 2 Days Ago job requisition id 4920022
MISSIONS
En tant qu'expert, le/la titulaire du poste appréhende l'ensemble des opérations inhérentes aux activités de commande et facturation dans le contexte particulier de la distribution des produits pharmaceutiques, accompagne au quotidien les activités du Service-Clients au sein du Département Finance et assure l'analyse des activités des Pôles Clients.
ACTIVITES PRINCIPALES
Elabore les indicateurs de performance clés de l'activité et réalise des analyses de données et supports d'aide à la décision.
Contribue à la communication auprès des clients d'éléments liés à la vie des produits, via différents canaux.
Contribue à l'application de la Politique d'Approvisionnement du groupe, en étroite collaboration avec les Equipes Supply Chain, les Contrôleurs Financiers et les Unités Commerciales.
Contribue à l'amélioration continue et au développement des outils informatiques locaux et globaux en étroite collaboration avec ses collègues et les organisations concernées.
Assure et coordonne la rédaction et la mise à jour de modes opératoires.
Organise des sessions d'information/ formation aux bonnes pratiques.
Contribue à l'intégration des nouveaux collaborateurs en explicitant leur rôle et en les accompagnant dans l'utilisation des outils informatiques et l'apprentissage des modes opératoires et procédures.
Assure les mises à jour de bases de données nécessaires à la bonne activité du Service Clients (référentiels produits, clients, politique commerciale).
Assure et coordonne les activités de contrôles des flux allant de la commande à la facture, dans le cadre des requis audit.
Le/la titulaire du poste devra être polyvalent(e), de façon à apporter son assistance au sein du Service Clients en cas d'absences ou de surcharge de travail.
FORMATION ET/OU PRE-REQUIS
Niveau Bac + 2 minimum ou expérience professionnelle minimum de 5 ans dans le domaine de l'ADV ou du support aux activités d'un Service-Clients.
Capacité à gérer des flux complexes d'information.
Très bonnes capacités d'analyse.
Très à l'aise avec les outils informatiques. Connaissance de SAP.
Très bonne maîtrise d'Excel (calculs élaborés, tableaux croisés dynamiques, graphiques). Maîtrise de PowerPoint.
Esprit d'équipe.
Forte orientation clients.
Anglais professionnel.
COMPETENCES CLES
Arbitrer les priorités pour mettre en œuvre un plan d'actions efficace de développement de son activité.
Assurer le transfert des connaissances en garantissant la bonne compréhension des informations.
Rédiger de manière claire et précise.
Prendre en compte les priorités des autres.
Proposer et mettre en œuvre des solutions créatives et innovantes.
Savoir écouter, accepter et prendre en compte les retours pour se remettre en question.
Être rigoureux en appliquant les règles et procédures dans un souci d'exigence de qualité et d'efficacité.
Assurer une communication transverse par le partage des informations pertinentes pour l'entreprise.
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