Scalesquad est née de la volonté de combiner au sein d'une même structure toutes les compétences nécessaires pour accompagner la transformation Cloud.
En alliant l'expertise Cloud, la capacité à rebuilder les applications et à en assurer les services Managés, ScaleSquad, riche de ses 200 experts Cloud et développeurs, accompagne actuellement plus de 100 clients dans leur Transformation Digitale.
ScaleSquad réalise plus de 30 M€ de CA et adresse en particulier le segment des grands comptes & ETI.Présentation du posteNous recherchons, rattaché au Pôle Gouvernance, un Directeur de Compte.
MissionsVous serez responsable du pilotage du contrat pour l'un de nos clients et en charge d'assurer le suivi global de nos engagements.
Vous serez amené (e) à :
Gérer un contrat d'infogérance :
Participer et s'engager dans l'élaboration du contrat de servicesDéfinir le contenu et les modalités de mise en œuvre de services à travers les descriptifs des SLA et SLRSuivre les engagements (internes et clients) Veiller à la prise en compte des évènements pouvant impacter le contrat de services tout au long de son cycle de viePrendre la responsabilité de l'élaboration des plans de progrès et formuler les plans d'actionsS'assurer de l'impact de tout changement sur le niveau de service, particulièrement sur les engagements de niveau de service et sur les accords opérationnels (interne et sous-traitance)Analyser et évaluer les résultats des indicateurs et proposer des plans d'actionsSuivre le budget du contrat de servicesMettre en place des tableaux de reporting / P&L de vos contrats Préparer et animer les comités de pilotage avec le clientGérer des risques opérationnels Organiser, conduire et suivre les projets :
Détecter et suivre le foisonnement sur des comptes infogérance dont vous avez la responsabilitéAssurer la gestion de la relation clientGérer les activités associées à l'exécution des prestations de serviceManager les moyens humains et matérielsQualifier des affaires avec l'équipe commerceGestion des collaborateurs en relation avec le service RH Profil Compétences :
Expérience de l'infogérance (fournisseur / client) Processus ITILTrès bonne culture générale sur les environnements de production et Cloud (hybride, public)Gestion de P&L, Forecast, Plans de comptesFoisonnementManagement de Projets SI, Management de risquesEnvironnements techniques de production Qualifications :
Vous êtes diplômé(e) d'une école d'Ingénieur ou d'une formation supérieure et vous avez vous avez acquis une expérience probante d'au moins 3 à 5 ans en tant que Responsable ou Directeur de Compte ou de Delivery Manager.
Vous êtes à l'aise avec tous les aspects du management de compte, notamment la gestion des enjeux financiers.
Votre autonomie, votre capacité d'adaptation à des environnements mouvants et un sens aigu de la communication et du service client seront des qualités indispensables à la réussite de votre mission.
Dans des missions à forts enjeux, votre sens de l'organisation, capacité d'analyse et force de proposition seront autant de points forts.
Une certification type ITIL, eSCM-SP sera appréciée.Anglais professionnel souhaité.Conformément à la réglementation, tous nos postes sont ouverts au recrutement de travailleurs handicapés.
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Job Location Grenoble Do you want to work on iconic brands like Ariel, Pampers, Gillette, Head & Shoulders or Oral-B? Have responsibilities from Day 1? Join a company that will heavily invest in you and your growth? Have a rich career and rapid prospects for development? All within a dynamic company...
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Job Location Grenoble Do you want to work on iconic brands like Ariel, Pampers, Gillette, Head & Shoulders or Oral-B? Have responsibilities from Day 1? Join a company that will heavily invest in you and your growth? Have a rich career and rapid prospects for development? All within a dynamic company...
FR - Creney Pres Troyes
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Job Location Grenoble Do you want to work on iconic brands like Ariel, Pampers, Gillette, Head & Shoulders or Oral-B? Have responsibilities from Day 1? Join a company that will heavily invest in you and your growth? Have a rich career and rapid prospects for development? All within a dynamic company...
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Job Location Grenoble Do you want to work on iconic brands like Ariel, Pampers, Gillette, Head & Shoulders or Oral-B? Have responsibilities from Day 1? Join a company that will heavily invest in you and your growth? Have a rich career and rapid prospects for development? All within a dynamic company...
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Job Location Grenoble Do you want to work on iconic brands like Ariel, Pampers, Gillette, Head & Shoulders or Oral-B? Have responsibilities from Day 1? Join a company that will heavily invest in you and your growth? Have a rich career and rapid prospects for development? All within a dynamic company...
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Job Location Grenoble Do you want to work on iconic brands like Ariel, Pampers, Gillette, Head & Shoulders or Oral-B? Have responsibilities from Day 1? Join a company that will heavily invest in you and your growth? Have a rich career and rapid prospects for development? All within a dynamic company...
FR - Creney Pres Troyes
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Job Location Grenoble Do you want to work on iconic brands like Ariel, Pampers, Gillette, Head & Shoulders or Oral-B? Have responsibilities from Day 1? Join a company that will heavily invest in you and your growth? Have a rich career and rapid prospects for development? All within a dynamic company...
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