HR Operations Cluster Manager

Fresenius Medical Care
FR - Île-de-France - Fresnes
January 3, 2025

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are:
Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.
Responsibilities Manages the daily activities of the HR Operations cluster in France.
Setting priorities for the team and ensuring that all established service levels are maintained for FMC employees.
Collaborate with business partners to continually improve the operations and efficiency of the department.
Ensuring prompt and accurate HR Operations services delivery according to the defined Service Level Agreements and signed-off Standard Operating Procedures (SOPs), agreed KPIs and quality targets.
Working with local payroll, workforce management, benefit vendors and third party providers to ensure timely and accurate service delivery.
Closely collaborating with internal departments and HR Center of Excellence teams e.g., Employee Relations, Total Rewards, Talent Acquisition, Finance to support and enhance cyclic processes.
Delivering HR transformation Program on agreed timeline together with global project team and nominated team members.
Providing support and guidance on diverse HR Operations queries.
Continuously focus on process standardization, improvement and quality.
Supporting or leading various projects as assigned by a direct manager.
Requirements Strong knowledge of local legal rules related to French HR administrative processes related to workforce management (labor inspection, tax department, contracts management).
Strong knowledge of local mandatory benefits and training administrative process in accordance with French legislation.
Ability to assimilate and handle multiple local CBAs (Pharmaceutical, plastic, hospital) and multiple agreements across various entities.
Solid (8+ years) experience in people management, including managing complex processes and teams (15-20+ people), preferably within an international environment in HR Management (Shared Services Operations will be an advantage).
French native (C2) and advanced in written and spoken English (C1).
Experience in Workday and ticketing tools e.g., Service Now.
Preferred experience in overseeing both in-house and managed service payroll service models, across multiple systems and service providers.
High degree of initiative-taking behavior and result orientation.
Excel in positive energy, optimism and enthusiasm.
Clear drive for results and demonstration of a real 'can do' mentality.
Excellent interpersonal and communication skills.
Ability to adapt quickly to changing priorities.
Our offer:
An attractive salary package with a profit-sharing bonus.
Competitive mutual insurance.
A progressive 13th month.
13 days RTT.
Ticket restaurant 10€ / day 60% paid by the employer.
Relocation support if required.
Additional information:
Location in Paris or Lyon.
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Read the full job description and apply online on the recuiter's web-site

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