Total quality management system Manager H/F

Total Quality Management System Manager (H/F)

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.

Want to help us make a difference?
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.

We are recruiting a Total Quality Management System Manager (H/F) within the Quality Management System and SQA team. This position is based in La Madeleine (Lille).

Under the responsibility of the Head of Global Quality Management System, the Total Quality Management System Manager's main role is to:

• Work together with Sales and Customer Quality departments in GBU to guarantee Customer satisfaction and ensure the best customer service Quality.
• Contribute actively to the Group Quality strategy, policy, and standards definition.
• Establish and improve continuously the Roquette Total Quality standards and processes for customer management.
• Manage the Global Customer Processes:
  Complaints, Audits, Quality requests, Waivers & NRM.
• Be the Quality representative for Global projects related to Customers (e.g., Sales Policy, Distribution management).

Your main missions will be to:

• BPM for global processes:
  Complaints, Audits, Quality requests, Waivers. Manage the BPM for NRM. Work with the PEO for the process standards management.
• Animate the Global Customer Quality Network, standardize the processes, develop & manage Global Customer Quality standards, KPIs, and tools.
• Work together with Sales team & Quality Customer Teams to implement, audit, develop and improve processes within Roquette to better serve our customers.
• Create training & train for her/his processes.
• Define roadmap/governance and improvements for global tools with her/his team on SDOL/RMQ/Total Quality Academy/ONEdoc (incl CAPA).
• Interact regularly with all departments related to the commercial perimeter (Sales Excellence, GBU, Customer care and marketing, Operational Quality, Quality Control, & Regulatory Affairs).
• Organize and animate monthly global routines (Quality connect / Monthly meeting with region). Ensure Quality reports consistency and relevance.

In order to ensure Quality is a key differentiator for Roquette's customers and develop the Total Quality Culture within Roquette.

Business Trips (Percentage):
Less than 10% including international trips.

What we will like about you:

• Ability to communicate, influence and convince.
• Ability to align, motivate and empower.
• Ability to interact in a multicultural and matrix context.
• Ability to lead projects/best practices.
• Good knowledge of Roquette organization and products.
• Result-oriented mindset in a functional position & organization.
• Autonomy, rigor, and customer-oriented mindset.
• Pedagogical, listening, and team spirit.

But also:

• MS or MBA or Engineer degree.
• Quality or Sales background with at least 5 to 10 years of professional experience acquired mainly in process, food, and pharma industries.
• Strong knowledge of Customer Quality management system.
• Good knowledge in Quality for Pharma and Food industries.
• Fluent in English.

If you identify yourself in this position, please apply by uploading your resume and let's start the journey together!

Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.

Roquette believes Diversity, Equity, and Inclusion must be woven into everything we do, from the products we make, through the relationships we build with our partners, and most importantly within the teams we create and how we interact together.

To find out more about our products, values, and sustainable development ambitions visit us at *** and at ***.

About Roquette:
'Offering the best of nature'

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Founded in 1933, the company currently operates in more than 100 countries, through more than 30 manufacturing sites, has a turnover of around 5 billion euros, and employs around 10,000 people worldwide.

Life and nature have been our sources of inspiration for decades. All our raw materials are of natural origin. From them, we enable a whole new plant-based cuisine; we offer pharmaceutical solutions that play a key role in medical treatments; and we develop innovative ingredients for food, nutrition, and health markets. We truly unlock the potential of nature to improve, cure, and save lives.

Thanks to a constant drive for innovation and a long-term vision, we are committed to improving the well-being of people all over the world. We put sustainable development at the heart of our concerns while taking care of resources and territories. We are determined to create a better and healthier future for all generations.

Discover more about Roquette on this link.