Vous êtes Leader dans le domaine de l'IT? Devenez partenaire des grandes évolutions chez CA-GIP !CONTEXTE :
Le Pôle Tech Foundation a un rôle transverse qui consiste à fournir des services, une infrastructure et une connectivité aux autres Pôles.
Il est responsable de garantir la robustesse et la fiabilité des infrastructures qui soutiennent l'ensemble des activités.
La raison d'être du Pôle Tech Foundation est de fournir les fondations d'hébergement, de connectivité ainsi que les services transverses essentiels pour l'ensemble du Groupe (automatisation, supervision, capacity planning, etc.).MISSIONS :
Le Lead de la Tour de Contrôle supervise en temps réel les opérations IT du pôle, coordonne la gestion des incidents majeurs et optimise la performance des systèmes et des processus pour garantir la conformité aux standards établis.
Dans le cas du Pôle Tech Foundation, le Lead de la Tour de Contrôle se voit confier les missions spécifiques suivantes:
Gestion des prestations relatives à nos opérateurs télécoms (suivi, commande, facturation, refacturation, contrats, suivi qualité)Gestion des plans d'obsolescence et de la CMDB en lien avec les différents domaines d'expertise du PôleSuivi des fondamentaux du Run à l'échelle du PôleResponsabilités générales :
Supervise la Tour de Contrôle des opérations IT du pôle, et s'assure que toutes les activités sont surveillées en temps réel et que les performances répondent aux standards établisPrend la tête dans la gestion des incidents majeurs, coordonne les efforts de résolution et communique avec les parties prenantes pour minimiser l'impact sur les activitésRéalise des reportings réguliers sur l'état et les performances des systèmes du pôleEvalue l'efficacité et la performance des processus ITIL de son périmètre (ex :
gestion du changement, des incidents, des problèmes)Supervise l'implémentation de changements importants et s'assure qu'ils sont bien planifiés, testés et exécutés sans perturber les opérationsSuit et gère les prestations délivrées par les opérateurs TélécomAssure le suivi des fondamentaux du run sur le périmètre du Pôle en relation étroite avec le SDM, le CSO et les différents Lead DE.Gestion de l'équipe et coordination :
Travaille en étroite collaboration avec le Service Delivery Manager pour comprendre les besoins prioritaires, anticiper les éventuels risques et proposer des améliorations des processusCollabore avec les membres du Board pour planifier et implémenter des stratégies visant à améliorer la stabilité, la sécurité et l'efficacité des infrastructures portées par le pôleEncadre et supervise les Process Managers du pôleDéfinit les objectifs de performance des membres de son équipe (clairs et mesurables)Fournit du feedback régulier aux membres de son équipeDéfinit les plans de développement individuels des collaborateurs de son équipe et identifie les besoins de montées en compétences associés
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