ICT Specialist Salesforce Lead Developer - P3

Site

Spain, Valenciana, Community of, Valencia
Sector:

Nonprofit/Community/Social Services/International Cooperation
Role:

Other
Date of last update: 2024-12-25 (Expiry date: 2025-01-07 )

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS.

UNICEF is the driving force that helps build a world where the rights of every child are realized. UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. As a global authority, UNICEF is able to influence decision makers at the global level and turn the most innovative ideas into reality.

We employ committed professionals to work in our five focus areas: Child Survival and Development, Basic Education and Gender Equality, HIV/AIDS, Child Protection, and Policy Advocacy and Partnerships. We also employ staff with expertise in administration and finance, human resources, information technology, supply and logistics as well as external relations and communication. UNICEF's presence in humanitarian crises means that we also seek experts in emergency preparedness and response.

Interested in becoming a champion for every child? Learn more about what we look for and what we offer.

UNICEF works in over 190 countries and territories to save children's lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

The ICT Specialist (Salesforce Lead Developer) is part of the Digital Tools and Platforms Customer Relationship Management team, in the Solutions Center and Support (SCS) Section in UNICEF's ICTD Digital Core in Valencia, Spain.

The Digital Tools and Platforms team provides solutions and services globally in Customer Relationship Management (CRM), Web Technologies and Applications Engineering. Our CRM capabilities are central to UNICEF's partnerships and resource mobilization strategy across the organization.

How can you make a difference?

Under the direct supervision of the ICT Manager (CRM Solutions), the ICT Specialist (Salesforce Lead Developer) will be responsible for the delivery of CRM projects as well as the support and enhancement of CRM capabilities.

The incumbent will perform hands-on design, development, and implementation of products and features. In addition, the incumbent will be required to lead a team of consultants. Following the "build, run, own" strategy, the incumbent will be responsible for ensuring applications are adhering to the highest degree of technical standards and will be part of the team that continually evolves the standards to support fast-changing requirements.

The incumbent will provide expertise in Salesforce Sales, Service, Marketing and Experience cloud, Salesforce Non-Profit Success Pack (NPSP), advanced Apex programming, Lightning frameworks/components, and Digital marketing techniques. The incumbent will also be providing experience in DevSecOps, Salesforce integration methods, and the automation of end-to-end processes.

To qualify as an advocate for every child you will have:

Education: An advanced university degree (Master's or higher) in Information Systems Management, Software Engineering, Computer Science, or related field is required.

A first University Degree (Bachelor's Degree or equivalent) in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an advanced university degree.

Work Experience: At least 5 years of relevant work experience in:

Solid understanding of the Salesforce platform (Sales Cloud, Service Cloud, Marketing and Experience cloud) is required.

A minimum of 5 years of experience in building applications using one or more of the following is required: Lightning components, APEX, Visualforce and UI related coding technologies, Salesforce.com Web Services APIs - Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.

Experience of business process analysis and translating business needs into technical requirements and solutions is required.

Experience of architecting and developing complex and integrated technology solutions on the Salesforce platform is required.

At least 1 or more industry qualifications on the Salesforce platform is required, with the Salesforce Application/Technical Architect and/or Salesforce.com Platform Developer II as a mandatory qualification.

Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

Hands-on experience of Salesforce Non-Profit Success Pack (NPSP) and/or managing large (>1500 user) Salesforce B2B platform

Experience of Managing and Developing Salesforce app exchange package

Experience with digital marketing including AdTech and MarTech

Experience of working in large data volume environment and managing platform performance

Experience of managing managed services vendor and external vendor

Experience in deployments and migration tools (Salesforce DX, CI/CD, Force.com IDE, Eclipse, ANT)

Strong understanding and use of Versioning tools such as Bitbucket, SVN, GitHub or Azure Git and experience with Salesforce release management

Experience working with payment service provider (PSP) and tokenization service provider (TSP)

Ability to foster excellent work relationships and build alliances with key stakeholders

Knowledge of integration with Payment Service providers, PCI compliance and other payment security protocols

UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants' bank account information.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.
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