Head of Global Network - Travel Care

Viking Sverige AB
ES - Valencia - Valencia
January 23, 2025

Viking Travel Care was launched in 2023 as a new service area for Viking Assistance Group. We are now ready to expand our services, and we are looking for a network manager with a long track record from managing the network department of travel assistance alarm centers, but also who is able to think in new ways, to help us take our services to the next level.
Overall job description
The Head of Global Network will be responsible for the set-up, management, and improvement of Travel Care's providers (e.g. service providers of medical network and local assistance, medical providers, transport providers, travel agency services, funeral agents, sub-contractors and any other company or person delivering services to Viking Travel Care).
We are looking for someone who can think outside the box and help us to develop new and innovative ways to utilize the possibilities in the market, as well as to deliver more customer-friendly, transparent, and cost-effective services.
The role will be part of the management team in Travel Care and report to the Director of Travel Care.
Responsibilities
Establish agreements and contracts with all types of service providers delivering services to Viking Travel Care.
Negotiate and re-negotiate contracts with service providers.
Manage and improve relations with existing service providers to Travel Care.
Monitor, follow up, and continuously develop and improve services related to network and service providers, taking necessary actions.
Create network strategies in collaboration with Travel Care management and execute on the strategy.
Innovate and rethink how to deliver network-related services.
Develop, document, implement, and update network processes and network data.
Quality & Deviation processes in relation to the global network.
Support the Travel Care operation management.
Customers follow up in network-related topics (to ensure insurance company and end customer satisfaction).
Project management for building up new services and processes in Viking Travel Care, both in relation to network and other projects.
Administrative tasks in support of the Operation Manager and Director of Travel Care.
Qualifications
Higher relevant education.
Broad experience from managing provider network from the travel insurance assistance industry.
Negotiation and relationship management skills.
Fluent English written and spoken with great communication skills.
Preferably also a Nordic language speaker; Norwegian, Finnish, Danish, or Swedish.
Project management experience.
Excellent communication skills.
Empathic and service-minded.
A team player with good collaboration skills.
Proactive and structured, with a high-quality focus.
Innovative and entrepreneurial mindset.
Independent and self-driven.
Leadership and management experience.
Experienced user of digital tools and IT systems.
Employment type
Full-time.
The position reports to the Director of Travel Care.
Workplace
Torrevieja or Fuengirola in Spain.
(Employment in one of the Nordic countries; Norway, Sweden, Denmark, or Finland can be discussed.)
Start date
To be agreed.
If you have any questions, you are welcome to contact Director of Travel Care, Gry Monica Hellevik, telephone number: +47 917 88 710 or email: ***.
Deadline: 10th January 2025.
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Read the full job description and apply online on the recuiter's web-site

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