Our client in Valencia is a prominent leader in the online payments industry, offering both software and hardware solutions for digital payments.
As a Customer Service Advisor, your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email. This includes assisting customers with installations and configuring their terminals or online payment solutions, troubleshooting reported issues, and maintaining strong customer relationships.
Training:
The training and onboarding period will span 4 to 6 weeks, beginning with a 1-week initial training conducted in the office. An interactive buddy system will be implemented, allowing you to work alongside a colleague. Following the training, there will be a familiarization period, also held in the office.
Qualifications:
Preferably, candidates should have experience in a call centre, possess strong communication and social skills, maintain a positive attitude towards changes, demonstrate team-player mentality, exhibit strong listening skills, and possess a service-oriented approach with the ability to handle conflicts constructively.
The offered contract is for 39 hours per week. Additionally, employees accrue 1.9 vacation days per month. All contracts are indefinite.
Benefits:
What's on offer:
A diverse and lively workplace that values different cultures, fostering a fun and friendly atmosphere.
Opportunities for internal growth and career progression to advance your professional journey.
Extensive training provided, arming you with the knowledge and tools to excel in your role.
Exciting incentives and reward schemes to recognize your efforts and keep you motivated for great results.
Comprehensive support for mental health and well-being, as we believe that a healthy mind is as important as a healthy body.
A permanent role with a competitive salary for financial stability.
Unlimited coffee and fresh fruit on office days for an energy boost.
Free online Spanish lessons outside of working hours for skill development.
Unforgettable staff parties that bring the team together, creating lasting memories.
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