Guest Experience Manager - Kimpton Aysla Mallorca

Hotel Brand: Kimpton
Location: Spain, Mallorca
Hotel: Aysla Mallorca (PMIMS), Avenida del Golf, 37 Santa Ponsa - Calvia, 07180
Job number: 138523
ABOUT US
Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style.
WHY WE'RE HERE
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
HOW WE'RE DIFFERENT
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
DIFFERENCES MAKE A DIFFERENCE. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count
WHAT'S THE JOB?
As Guest Experience Manager, you'll be supporting the department in all required areas, including handling VIP reservations, guiding guests and being a Kimpton ambassador. You'll report to the Front Office Manager.
YOUR DAY-TO-DAY

• Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
• Accommodate general and unique requests.
• Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics.
• Provide information on hotel services and facilities.
• Answer phones in a prompt and courteous manner.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.

• Bachelor's degree in hospitality or related field.
• 2+ years' experience working in Front Office/Guest Relations department.
• Must be fluent in local language, English and German; additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker with a passion for service.
• Opera PMS knowledge will be valuable.

• Competitive salary.
• Discounted international room rates.
• Employee recognition programmes.
• Training programmes and access to IHG's training tool.
• Meals whilst on duty.
• Uniform and laundry service.