OSAPIENS - Join us in building a sustainable future! At osapiens, we are committed to empowering businesses economically while promoting human rights and establishing ecologically sustainable and responsible corporate governance as a global standard.
We support global enterprises in over 60 countries in integrating sustainability and positioning themselves for the future. To achieve this, we develop comprehensive SaaS solutions that create transparency and sustainable growth across the entire value chain, meet ESG requirements, and automate manual processes.
Your Experience Experience in 2nd level technical customer support (API support or similar)
Previous experience working with Request Response Patterns (REST and/or SOAP), as well as the Toolset (PostMan and/or Selenium)
Excellent knowledge of the languages REACT or JavaScript
Strong technical affinity and enthusiasm for our innovative software solutions in the field of automation
Customer-first mentality with inner motivation to solve problems and alleviate conflicts
Fluency in written and spoken German and English is required
Join us for this and more. A purpose-driven mission with and for global industry pioneers in tackling complex challenges
Room for creativity through collaborative teamwork and an open communication culture
Flexibility and team bonding with our hybrid work options
Fuel for your growth journey, both personally and professionally
Sustainable mobility options, promoting eco-friendly commuting solutions
Fun team events and outings with our global teams
Inspiring workspaces in Mannheim and beyond
And, of course, free drinks and snacks
Your Mission Deal with customer queries about the functional scope of our mission critical B2B application
Independently accept, evaluate and process customer inquiries via our support portal
Pre-analyze coding and reproduce the production issues
Coordinate troubleshooting and problem solving with colleagues from the technical departments.
Direct communication with customers regarding feedback or status requests
We love to continuously improve our services, launch new products, and grow as a team - for this it is important to work together in the office 3+ days a week (Mannheim, Munich, or Madrid).
Your Responsibilities
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