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The Challenge

OneTrust is seeking a Support Analyst to join our professional services team.
The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face.
This position requires an outgoing, confident individual with excellent verbal and written communication skills, and advanced troubleshooting skills in HTML, CSS and JavaScript.

Your Mission
  • Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue
  • Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress
  • Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions
  • Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc.
  • Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications
  • Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements
  • Work independently to manage your time and commitments while meeting agreed performance levels
Your experience includes:
  • Degree, higher education qualification or 1-5 years' work experience in a similar role
  • Relevant technical skills in HTML, CSS, Javascript, APIs/integrations
  • Experience in a support type role
  • Highly developed written and verbal communication skills in English, with ability to effectively communicate complex information in accessible language via phone, video and e-mail
  • Ability to work with and troubleshoot complex, web-based software suites
Extra Awesome
  • Mobile application development experience
  • Additional language skills

Read the full job description and apply online on the recuiter's web-site

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