Sales Support Specialist

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Do you enjoy helping businesses run efficiently? Are you the go-to person for your peers when they need assistance?

As a Sales Support Specialist, you will play a crucial role in supporting our commercial teams. You will collaborate with Business Development, Account Management, Operations, Accounting, Customer Service, and technical teams to address business-critical service requests.

A passion for travel, a knack for smooth operations, and a keen eye for business efficiency are essential for success in this role.

Key Responsibilities:

• Analyze and resolve incoming support requests as outlined in the Sales Support service catalogue.

• Promote existing support services to sales teams and identify barriers to their use.

• Participate in sales team meetings to identify additional support opportunities.

• Fulfill internal service requests from various business stakeholders.

• Act as a custodian of our processes, identifying and addressing deviations.

• Communicate and collaborate effectively with different areas and levels of the organization.

• Share best practices within the team and with relevant departments.

• Maintain a strong focus on customer satisfaction.

• Adopt a problem-solving, can-do attitude.

Qualifications:

• Excellent oral and written communication skills.

• Proficiency in English and Spanish; additional languages are a plus.

• Ability to manage multiple tasks and projects simultaneously, prioritize effectively, and adapt quickly to changing business needs.

• Strong attention to detail.

• Proficiency in Microsoft Office.

• Bachelor's degree and 1-2 years of related experience.

• Experience in sales support, account management, or client servicing in a B2B sales environment is a plus.

• Experience in e-commerce, technology, search engine companies, or the travel industry is a plus.

• Expertise in tools such as Tableau, Salesforce, Looker, and Zendesk is a plus.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.