Remote Care Technical Support Intership

Abbott Laboratories
ES - madrid
January 16, 2025

About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You will have access to:

Career development with an international company where you can grow the career you dream of.
A company named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Opportunity:
Remote Care Technical Support Internship - Madrid

PURPOSE OF THE INTERNSHIP

Learning and taking part in a team of Remote Care Technical Support Specialists (RCTSSs) under general to direct supervision in accordance with company policies, practices, and procedures. RCTSSs provide remotely the clinical and technical guidance on the use and operation of Abbott CRM products to patients, healthcare professionals, and various Abbott departments.

WHAT WILL YOU LEARN:

All tasks performed by RCTSSs below are office-based, and all interactions are performed remotely through standard ways of communication (phone, email, etc.). The intern will learn and take part in the below RCTSS tasks, with the same office-based conditions.

Remotely provide technical support services in the field of Remote Patient Monitoring and CRM devices (phone, email, etc.).
Provide technical information to customers in response to inquiries/report from the field.
Provide education and product training to in-house personnel.
Assist in the presentation of educational material for new product training and in-service seminars to healthcare professionals and field staff members.
Provide technical response to other Abbott stakeholders.
As needed, provide technical assistance to Regulatory Affairs and Quality personnel (in-house) in response to regulatory agency requests on Abbott devices.
Coordinate efforts with international division staff to resolve product/clinical issues involving international customers and international sales issues.
Support materiovigilance procedures and comply with U.S. Food and Drug Administration (FDA) and local regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
Perform other related duties and responsibilities, on occasion, as assigned.

EDUCATION & COMPETENCIES

Studies in Customer Service/Care, Communications, Marketing, Patient or Medical support, Technical Services, or similar position preferred.
Interest in Customer Service representative or Remote Support specialist in our industry or equivalent.
Successfully engage with different types of stakeholders.
Comfortable with phone and email communications.
Excellent verbal and written communication skills in Spanish and English.
Good experience in the use of Microsoft Office Pack tools and software.
Ability to work effectively within a team in a fast-paced changing environment.

Additional Requirements:

Mandatory to sign a University or Business School Agreement for the internship. Full-time availability.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at ***, on Facebook at /Abbott, and on Twitter @AbbottNews and @AbbottGlobal.

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Read the full job description and apply online on the recuiter's web-site

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