Quality, Health, Safety & Environment Officer – CEMEAI

Job Title:
Quality, Health, Safety & Environment Officer - CEMEAI

Location:
Madrid, Hybrid

Reporting to:
CEMEAI Head of QHSE

Airline or ground handling company airside operation experience necessary!

About Swissport

We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.

In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4. 7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.

Job Summary

A key role within the Regional QHSE team which combines in-depth knowledge and experience of airport ground support equipment (GSE) and its maintenance, along with expertise in quality, health & safety, and environmental management.

A Regional QHSE Officer is responsible for ensuring compliance with QHSE guidelines. They advise on QHSE measures, conduct risk assessments, and enforce preventative measures, conduct audits, inspections and investigations. The role involves promoting a safe workplace, providing training, on-the-job coaching, guidance to staff to improve overall safety and QHSE performance.

Supports the business to assess operational safety o overlook the implementation of safety measures with in-depth knowledge of airport ground operations, cargo operations, along with expertise in quality, health & safety, and environmental management.

The role holder shall provide support on the implementation and continuous improvement of the regional safety management system, policies and procedures so that all employees have a safe and healthy working environment, Swissport complies with all relevant regulations, laws, and requirements from customer airlines.

Implements the Swissport Management System according to ISO 9001, 45001, 14001, ISAGO and any other applicable standards and ensure consistent delivery of services in line with these standards.

Prepares reports, manage occurrences, audits and inspections and provides regional management with relevant performance measurements and any other status updates for ongoing projects, corrective and preventative action plans related to QHSE.

Job Responsibilities

1. Operational safety:

• Lead Hazard Identification and Risk Assessments and work with the stations on the take the necessary mitigating actions.
• Ensure QHSE related risks are appropriately addressed within operational risk registers.
• Investigate accidents, incidents and near-miss events to determine root causes and implement corrective measures to prevent a recurrence.
• Plan and coordinate quality and safety KPI monitoring (test and inspection activities, statistical techniques).
• Support projects aimed at improvement safety within the Swissport.
• Support the development and implementation of safety promotions (training, communications, safety weeks, and QHSE policies and programs.
• Collaborate with cross-functional teams to promote safety initiatives and ensure the integration of safety practices into daily operations.
• Promote a culture of safety across the organisation
• Maintain accurate records and documentation for safety inspections, audits, safety reports, investigations, corrective / preventive actions, hazard identification and risk management and training.
• Conduct audits, inspections and enforce compliance with procedures.
• Identify and escalate risks to the Regional Head of QHSE.
• Promote awareness of customer and regulatory requirements throughout the organization
• Support emergency preparedness and response efforts, including developing evacuation plans and procedures
• Monitor and evaluate the effectiveness of safety plans and procedures, and adjust or make recommendations for improvement as needed.

2. Safety & necessary qualifications:

• Safety management system training
• Hazard identification and risk management training
• Knowledge of aviation safety management system
• Knowledge of cargo operations, freighter aircraft ground operations, passenger aircraft operations
• Auditor or inspector training is an advantage
• Knowledge of audits, inspections, root cause analysis, corrective/preventative actions
• Knowledge of ISO 9001, 14001, 45001 is an advantage
• Knowledge of ISAGO requirements is an advantage
• Knowledge of hazard identification and risk assessments
• Ensure full compliance with the Swissport Management System in all workshops.
• Ensure compliance with applicable performance standards.
• Promote and monitor the adherence of company's recycling program in fleet workshops.
• Development of procedures, gap analysis of Swissport policies and procedures against customer airlines procedures and requirements

3. Other responsibilities:

• As directed by the Regional Head of QHSE
• Stay updated about emerging safety trends, regulations and best practices to ensure continuous improvement

Key Performance Indicators

• Reduction of injury and aircraft damage rates
• Development and delivery of safety promotions
• Timeline completion of investigations meeting the desired standards
• Follow up and monitoring preventing overdue actions and findings
• External audit preparation and compliance audits/inspections (ISO, Customer, Regulatory etc. )

Qualifications and Competencies

• University degree/professional qualifications or equivalent in related field
• A minimum of 5 years experience in safety management and/or quality management system, preferably in large-size aircraft / aviation environments
• A minimum of 3 years experience in airline or ground handling company airside operation, aircraft turnaround activities and exposure to cargo operations
• Advanced spoken and written English
• Good oral and written communication, interpersonal skills and ability to communicate and motivate others at all levels
• Strong analytical and problem-solving skills to identify and mitigate potential risks.
• Excellent communication and interpersonal skills to effectively interact with employees at all levels.
• Attention to detail and the ability to enforce safety procedures and protocols.
• Leadership to drive standards, actions and activities at all levels
• A sense of passion for improving safety & quality standards and a commitment to continuous improvement
• Ability to persuade, gain support, obtain commitment, and mobilize a team to action
• In-depth knowledge of Microsoft 365 suite
• Personal and professional integrity.