You may occasionally be required to travel for business.
Job Title:
Manager Order Services
Location:
CA-NB Hybrid
At BMC, trust is not just a word - it's a way of life! We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
Role Overview:
Join us as a Manager Order Services. BMC's dynamic corporate teams are strategic and trusted advisors to the global organization supporting, enhancing, and driving BMC's vision, culture, growth, and so much more. Each individual within the corporate teams is a valued partner to the overarching success of BMC's employees and customers.
If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, and provides an environment where you would feel happy to come to work, then BMC is the place to be.
Responsibilities:
Ensure appropriate staffing and skill set of the Sales Order Services (SOS) team.
Regularly assess service ratios, workload, and capabilities of regional OS staff.
Take corrective actions where required.
Set and document half-yearly objectives and assess every six months with GICP eligible direct reports.
Conduct annual assessment of direct reports.
Ensure Business Continuity and maintain respective BC Plan.
Manage, motivate, and regularly assess the regional team; take appropriate corrective actions if required.
Actively communicate with the regional team, maintaining an open atmosphere; listen to new ideas, provide guidance, and resolve/escalate issues raised.
Delegate tasks, set deadlines, and track execution.
Ensure that the services provided by the regional team comply with BMC Policies and Procedures.
Know relevant BMC Policies and Procedures and ensure communication/documentation and adherence by the regional team.
Provide updates/trainings in case of changes.
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