Lead Expert Account Manager

SoftwareONE
ES - Madrid - Madrid
December 26, 2024

Why SoftwareOne?SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud.
By helping clients to migrate and modernize their workloads and applications - and in parallel, to navigate and optimize the resulting software and cloud changes - SoftwareOne unlocks the value of technology.
The company's 9,200 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in sixty countries.
Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.
Visit us at The roleWe are seeking a dedicated and results-driven Key Account Manager to join our team.
In this role, you will be responsible for managing client relationships, driving revenue growth, and collaborating with cross-functional teams to deliver exceptional solutions.
Key Responsibilities:
Client Relationship Management:
 Develop and maintain strong client relationships, acting as the primary contact for inquiries and feedback.
Revenue Growth:
 Own revenue objectives for assigned accounts, identifying opportunities for upselling, cross-selling, and contract renewals.
Cross-Functional Collaboration:
 Work closely with Operations Managers and Customer Success Managers (CSMs) to ensure timely delivery of solutions and address client needs.
Solution Delivery Oversight:
 Monitor solution delivery to meet or exceed client expectations and proactively address any implementation challenges.
Resource Allocation:
 Utilize SoftwareOne's resources effectively and engage with technical experts and other teams to support client requirements.
Opportunity Identification:
 Assess client accounts for expansion opportunities and propose innovative solutions to meet evolving needs.
Performance Tracking:
 Track key performance metrics related to revenue, client satisfaction, and account growth, preparing regular reports for internal stakeholders.
What we need to see from youStrong relationship-building and verbal communication skills.Excellent negotiation and problem-solving abilities.In-depth understanding of the sales process and a customer-centric approac.Ability to plan and manage accounts effectively.Results-oriented with a focus on achieving targets.Collaborative team player with adaptability and a commitment to continuous learning.B2 Level proficiency in English.Minimum 5-years relevant sales experience in volume licensing, software, and cloud solutions.Job FunctionSales AccommodationsSoftwareOne welcomes applicants from all backgrounds and abilities to apply.
If you require reasonable adjustments at any point during the recruitment process, email us at ***.
Please include the role for which you are applying and your country location.
Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you.
Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

Read the full job description and apply online on the recuiter's web-site

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