It Support Specialist Salesforce KNT-388

Capitole
ES - Madrid - Madrid
January 31, 2025

Capitole is one of the best IT consulting companies and the place you want to be. Why? People in the center. We believe in a different model, more human, with the employee in the center of our company.
Interesting projects. Cutting-edge technologies. Agile methodologies. Happiness and low turnover rate. €1200 per year training budget. Flexible working hours. More than 900 skilled professionals, from more than 27 nationalities. Tailored career path. Monthly follow-ups. 360º continuous evaluation. Private health insurance. Flexible retribution program Andjoy (Gympass).
Processing of the work permit for you to come to Spain with your family. Technological communities. Lots of amazing events.
Job Opportunity We are looking for an IT Support Specialist Salesforce to join our team. This is your opportunity to work with a globally renowned client in the automotive sector, addressing high-impact technological challenges while advancing your career.
What will you gain by joining this project? Tackle technological challenges: You will diagnose and resolve IT issues efficiently, prioritizing the most critical ones to ensure operational continuity.
Strategic contribution: Identify patterns, risks, and opportunities for improvement in supported applications, playing a key role in system evolution.
Global collaboration: Work alongside cross-functional teams and stakeholders, enhancing your communication and teamwork skills in a dynamic environment.
Direct impact: Participate in optimizing support processes, focusing on improving response times and customer satisfaction.
Professional growth: Share knowledge and train colleagues to build a strong, technically adept team prepared for future challenges.
Education and Experience Requirements Minimum of 2 years of experience in IT consulting or technical support roles.
Hands-on experience with APIs, microservices, and cloud environments.
Strong analytical skills and a problem-solving approach.
Excellent written and verbal communication skills.
Ability to build effective working relationships with multicultural teams and diverse technical backgrounds.
Adaptability and agility to work in dynamic and changing environments.
Focused on continuous learning and professional development.
Ability to work independently and as part of a team.
Technical Requirements Experience in building and operating IT services.
Advanced knowledge of Salesforce (mandatory): Customization and programming in Salesforce.
Incident resolution and support (L2/L3).
Familiarity with databases such as Oracle SQL and PostgreSQL.
Desired experience with APIs, microservices, and DevOps tools such as Docker, Kubernetes, and Jenkins.
Knowledge of cloud IT architectures and services.
Familiarity with tools such as ServiceNow, Jira, Confluence, or similar.
Proficiency in Microsoft Office tools: Word, Excel, PowerPoint, and SharePoint.
AWS certifications or knowledge (preferred).
Experience or knowledge in automotive sales processes and/or accounting (valued).
Modality and Schedule Modality: full-remote. Schedule: Flexible, Friday intensive. English: C1.
Who we are Capitole Consulting. See what people say about us on Glassdoor Reviews.
Feel free to send us your profile, we are excited to meet you.
The employee will adhere to information security policies:
Will have access to confidential information related to Capitole and the project they are working on.
Must comply with the security policies and internal policies of the company and the client.
Must sign an NDA.
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Read the full job description and apply online on the recuiter's web-site

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