IT Service Manager

Company overview:
MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world.
Originally founded inside of Goldman Sachs in 2017, our fleet has grown to nearly 3-gigawatts of solar, including 850 projects across 27 states, and over 270 megawatts of battery storage projects, with each project tailored to achieve the bold decarbonization targets and goals of our more than 200 blue-chip customers.
MN8 is headquartered in New York with offices in Boca Raton, Florida and Madrid.
For more information:
mn8energy.com.
Position overview:
We're seeking a Service Manager to be responsible for overseeing and managing the delivery of IT services, ensuring that they meet the needs of our organization and our clients.
This role requires a seasoned professional with over seven years of experience, a strong background in Azure, and a proven track record in managing external service providers.
Experience in multicloud environments, project management, DevOps practices, and relevant certifications such as ITIL and Azure are highly desirable.
As the IT Service Manager, you will take care of:
Service Delivery Management:
Oversee the delivery of IT services and ensure they meet established service level agreements (SLAs) and key performance indicators (KPIs).
Provider Management:
Manage relationships with external service providers to ensure high-quality service delivery and adherence to contractual obligations.
Incident and Problem Management:
Lead the response to major incidents, ensuring timely resolution and root cause analysis to prevent recurrence.
Continuous Improvement:
Identify opportunities for service improvement and implement best practices to enhance service delivery.
Stakeholder Communication:
Act as the primary point of contact for stakeholders regarding service delivery, performance, and improvement initiatives.
Compliance and Standards:
Ensure that IT services comply with industry standards and regulations.
Budget Management:
Manage the budget for IT services, ensuring cost-effective delivery.
Project Management:
Plan, execute, and oversee various IT projects, ensuring they are completed on time, within scope, and within budget.
Monitoring and Backups:
Define and manage implementation of monitoring solutions and backup strategies for Azure and multicloud environments to ensure data integrity and availability.
DevOps Practices:
Foster a culture of collaboration between development and operations teams, implementing and managing CI/CD pipelines, and automating processes to improve efficiency and reduce deployment times.
Our ideal candidate will have:
Experience:
Over 7 years of experience in IT service management, with a significant portion of that in managing external service providers and IT projects.
Azure Expertise:
Extensive experience with Microsoft Azure, including architecture knowledge, and management of Azure services.
Proficiency in managing Azure infrastructure, including virtual networks, virtual machines, storage solutions, and Azure Active Directory.
Strong understanding of Azure DevOps for CI/CD pipelines, and Azure security best practices and governance.
Familiarity with Azure monitoring tools such as Azure Monitor, Log Analytics, and Application Insights.
Technical Skills:
Strong understanding of IT infrastructure, software development, operations, monitoring, backup solutions, and DevOps practices.
Certifications:
ITIL and Azure certifications are highly desirable.
Analytical Skills:
Excellent problem-solving abilities and analytical thinking.
Communication Skills:
Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
Leadership Skills:
Proven ability to lead and inspire colleagues, manage conflicts, and drive performance.
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
Languages:
bilingual both in Spanish and English.
How we set you up for Success:
At AIRS, an affiliate of MN8 Energy LLC, we cultivate a culture of equity, through transparency and accessibility, where everyone thrives.
We know our most valuable resource is our people.
That's why we offer the following benefits.
By investing in you, we know we are investing in the clean energy of tomorrow.
Medical Insurance beginning the 1st of the month following your date of hire Meal tickets Hybrid work schedule (Tuesday through Thursday in the office) along with a 'work from anywhere' allocation MN8 Energy is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or familial status.