International Client & Team Lead / Account Director

International Client & Team Lead / Account Director ID 4339
International Client & Team Lead / Account Director - Craft Worldwide
Reporting to:
Global Business Lead
Role as Client & Team Lead …
The International Client & Team Lead will play a central role in the business and will be pivotal to the smooth running of the team. You'll work closely with the creative agencies, production consultants and clients on exciting production opportunities. You'll have a true passion for traditional & modern content production and use your expertise to successfully manage the team whilst ensuring high quality project delivery. You will report to the Global Business Lead, supporting with commercial conversations, business growth, financial reporting and forecasting.
We want you to BE A MAKER but know how to DO things
We want you to be able to work independently and be the best team player
We want you to be a client consultant and a team leader
We want you to be passionate about good creative craft but have a business and marketing mindset
We want you to know the 360-production process but with an understanding of audiences, new media & tech
We want you to be a coach for the client, partners, juniors and a coachee to all your peers
In a few words - we want you to be the Swiss knife of modern production . A skilled and agile manager with business acumen.
Your responsibilities;
Client & Team Management
Immersing yourself in the client's brand and business
Setting and managing overall project deliverables, time frames and client expectations
Building strong day to day relationships exhibiting excellent communication with every contact
Constantly analysing and improving internal workflow processes, prioritising maximizing team efficiencies and delivery efficiencies
Ensuring clients understand agreed workflows and managing them through the process
Managing, coaching and mentoring a team of 5+ people
Demonstrating the ability to write, prepare and present documents and reports that are tailored to each client's style, preference, knowledge and experience - all in English
Providing weekly status reports to the business lead
Production Management Responsibilities
Coordinating between all relevant parties - internal studios (Video, Digital, Print) and external (Clients and other Agencies)
Managing the team workload effectively and highlighting any support needs to the business lead
Taking responsibility for ongoing project progress and status vs. schedules, timings and delays
Supervising all client projects from brief through to delivery, ensuring final materials are on time and of the highest quality
Keeping the Business Lead updated on the status of projects, on internal & external challenges, project pipeline, revenue status & forecast
Business Development Opportunities
Striving to improve client and stakeholder relations
Proactively seeking and identifying new revenue opportunities in existing clients or prospects and informing the Business lead
Supporting the Business lead in developing proposals for any new revenue opportunities
Quality Control Responsibilities
Acting as a brand/QC guardian - supporting and ensuring brand guidelines/QC checklists and procedures are followed
Scoping, bidding and forecasting all incoming projects
Ensuring full compliance with all financial procedures and policies
Helping develop initiatives to maximise profitability in projects, while keeping a high standard of delivery
Ensuring reconciliation and billing of all projects in a timely manner
Assisting with financial reporting and smooth running of the finance function
Required Skills …
Fluent oral and written English is required - Knowledge of Spanish is an advantage and any other EU language skills are helpful
A can-do attitude and agility is a MUST - as well as the ability to work under pressure
Significant experience in advertising, preferably within studio or a production agency
A mastery of stakeholder relationship management
Experience managing cross-functional and cross-cultural teams is necessary
Well versed in digital media and curious about production, innovation and new production tech
As International Client & Team Lead you'll have access to.
Indefinite contract
Competitive salary, negotiable according to experience.
23 working days of vacation (+ 2 long weekends of your choice).
Your birthday off!
Incorporation in a multinational company with high professional, economic and financial solvency that leads new, innovative and large-scale projects.
About Craft
To achieve success in the world of global adaptation and production, you need more than just clear processes and smart technology, you need true craftsmen and women - people who care deeply about their clients' brands and who work tirelessly to drive maximum cost savings for a client while ensuring that each brand's story remains impactful as it travels around the world.
Craft currently employs over 1000 full-time employees, operating in 120 countries with hubs in 17 strategic locations specializing in broadcast/video production, print production, digital production and global translation.
While we are wholly owned by McCann World group, we have been purposely established as a truly independent company within the Interpublic Group of Companies.
McCann Worldgroup is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If you have a disability, please let us know what adjustments you may need to the recruitment process to perform your best.
At Craft, we bring assets to life at speed and scale across languages, channels & cultures. We are a global, borderless network of over 1,300 creative makers and problem solvers and our approach to content creation is informed by data and powered by emerging production technology. Our work has earned awards and recognition at Cannes, the Effies, CLIOs and more.
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