Global L&D Transformation Senior Change & Communications Manager​

*Locations
• : Lisbon | Madrid
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do
BCG has recently embarked on a transformation journey of Learning@BCG. We have an ambitious vision and roadmap to evolve and expand how and where our people learn and develop, across all our talent groups and tenures, with the ambition to become the best talent developer in the world. To achieve our vision, we will transform our learning tech eco-system, strengthen our continuous learning culture and build out a scalable, highly professionalized organization.

The Global L&D Transformation Senior Change & Communications Manager will be critical in the advancement of Learning@BCG's strategic priorities and requires an individual with a range of skills across project management, change management & influencing, communications and people leadership. We have high expectations and our ambition is to become the best talent developer in the world.

The Global L&D Transformation Senior Change & Communications Manager brings Change Management knowledge and expertise and experience of collaborating with multiple stakeholders across a matrix led organization like BCG.

You will report to the Global L&D Transformation Director, working primarily with our regional and local L&D colleagues to actively drive the change management of our function. You will also coordinate with the broader global/regional functions (e.g. regional and global People Teams) to ensure we embed our messaging in the wider People Team change agenda.

A few 'hallmarks' of the success you will bring
• Ensure the L&D vision is understood and bought in by our learners, firm leadership as well as our L&D community and collaborative partners
• Drive the change 'on the ground' by ensuring we have local buy-in from both L&D teams but also their local system leadership who can drive and need to continue to strengthen our learning culture
• Proactively raise potential pain points and collaboratively ensure timely resolution is achieved, ensuring overall success of the transformation
JOB RESPONSIBILITIES
As thought partner and change manager to the system and regional L&D teams
• You will oversee:
• Change agenda to drive usage and adoption of best practices
• Develop key messages (e.g. 'case for change') that demonstrate the 'what's in it for you' to the various audiences (i.e. what value does L&D deliver to you and your learners), including supporting local teams with 'playbooks' with ready to use materials for sharing with senior stakeholders (e.g. system leaders, local People Chair etc.)
• Drive adoption of a strengthened learning culture (e.g. improved support to fully participate in learning experiences)
• Leverage the defined transformation KPIs (e.g. # increase in learning hours, how many have we upskilled in distinctive expertise topics like GenAI, Climate & Sustainability etc.) to celebrate success and also focus team on areas with gaps to close
• Facilitate best practice sharing of across different systems and regions
• Work closely with regional and local L&D teams as a thought partner on devising and delivering functional process changes and ensure successful implementation

As thought partner with the global L&D leadership team
• Establish strong relationships with key L&D managers and directors to identify key target audiences and unique selling propositions/ messages for further support with the L&D Transformation with particular focus in parts of our organization that is experiencing the most amount of change
• Develop strategic change management roadmap to support the overall L&D change effort, and then execute with speed
• Analyze impact of change management effort, and where we need to accelerate futher and proactively seek support to achieve required momentum

What You'll Bring
• You have at least a bachelor's degree and preferably an advanced degree
• You bring a minimum of 8-10 years of experience in a professional services organization and/or heavily matrixed organization.
• You work autonomously, independently, with only broad direction and you are very proactive
• Preferably, you have relevant background in CD/ Talent teams or consulting, with experience in team and project management
• You are comfortable working in a virtual environment and with a geographically distributed team
• Excellent verbal and written communication (Fluency in English writing and speaking)
• Excellent MS PowerPoint, Excel
• Internal BCG candidate preferred due to existing knowledge of the culture and business landscape

KEY COMPETENCIES
• To be successful in this role, you will need to be:
• Self-motivated, takes initiative with strong drive/passion for change with a 'get things done' approach
• Demonstrating excellent interpersonal skills and strong relationship builder
• Working collaboratively across matrix organization
• Pivoting quickly and thinking of creative solutions
• Proactively managing multiple senior stakeholders, building consensus, persuading, influencing and negotiating
• Staying organized amidst a high volume of complex projects and stakeholders
• Keeping a strategic perspective while executing tactical elements
• Understanding how internal communications operates and adds value to the firm, and ways in which it can be activated to engage and inspire employees but also build strong sponsorship for our transformation
• Learning and adapting. You are a constant learner; open to feedback and interested in continuous improvement

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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