Customer Care Manager with Dutch (all genders)Full-timeDepartment:
Customer CareMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce.
Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As our Customer Care Manager for the Netherlands with Dutch, you are the direct link between customers and zooplus.
Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction.Responsibilities:
Monitors and provides insights regarding market specific CC trends and best practices.Subject matter experts in customer journey on the market level (for example, specific/ preferred contact channels, payment methods, communication style preferences, etc.)Manages customer review pages and other external platforms relevant to the market in the market language (Trustpilot, etc.)Manages Service Partners' performance on the market level according to CC Operations global model (customer satisfaction, net promoter score, customer review pages rating etc.)Handles very difficult and sensitive customer complaints.In charge of Customer Care initiatives implementation on the market level.Delivers relevant input in other disciplines (e.g.
Direct Marketing, Delivery teams etc.) in order to minimize incoming customer queries.Actively works together with Delivery Experience Management in order to safeguard zooplus delivery promise and aligns with shop operations in relation to customer communication e.g., on delays.Provides relevant customer feedback to other disciplines to stimulate continuous improvement.Experience in managing customer care teams (including CC tools, preferably Freshdesk) within e-commerce environment.Proficient level in Dutch and English LanguageVery good communication skills and strong sense of empathy.Ability to weight customer needs and demands towards business value.Strong analytical skills.Open to change and easily navigating within the changing business requirements.
Can do attitude.With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths.
Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.zooplus is committed to equal opportunity.
We value and embrace diversity and inclusion of all Team Members.
•
Receive real-time job alerts and never miss the right job again
January 10, 2025
CASER SEGUROS, empresa líder en el sector, necesita incorporar un Agente Exclusivo de Seguros de Salud y PersonalesGestiona tu tiempo, sin límites de ingresos en un ambiente laboral agradable y con incentivos adicionales.Además, con formación para ayudarte a alcanzar tus objetivos desde el inicio,...
ES - Madrid
January 9, 2025
Who We Are • We are Design Studios, an in-house creative agency comprised of cutting-edge professionals creating premium designs. We are a global, multidisciplinary team of design strategists, creative leaders, and digital experts. We craft powerful design stories for BCG to deliver inspiring...
ES - Madrid
January 7, 2025
Who We Are • Boston Consulting Group (BCG) partners with global leaders to solve crucial challenges and seize opportunities. Founded in 1963, BCG pioneers innovative solutions driving progressive change. We embrace the spirit of exploration and innovation to push the boundaries of what's...
ES - Madrid
January 7, 2025
Who We Are • Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total...
January 10, 2025
DescriptionCalling all technical Graduates! Are you looking for an opportunity to kickstart your career with a two-year Graduate Programme that offers industry leading training and mentoring? How about gaining experience at a global FTSE 100 listed software company, that has big growth ambitions?...
ES - catalunya
January 10, 2025
DescriptionCalling all technical Graduates! Are you looking for an opportunity to kickstart your career with a two-year Graduate Programme that offers industry leading training and mentoring? How about gaining experience at a global FTSE 100 listed software company, that has big growth ambitions?...
ES - sabadell
January 10, 2025
DescriptionCalling all technical Graduates! Are you looking for an opportunity to kickstart your career with a two-year Graduate Programme that offers industry leading training and mentoring? How about gaining experience at a global FTSE 100 listed software company, that has big growth ambitions?...
ES - Cataluna - Cataluna - Barcelona
January 5, 2025
ABOUT THE ROLE AND OUR TEAM: • The Knot Worldwide is looking for an enthusiastic and inquisitive Market Insights Lead to own research studies for the company's 13 wedding brands across UK, Europe, Latam and India. • This position will work closely with groups across the organization -...
ES - Beasain
January 10, 2025
Desde SEGULA Technologies buscamos INGENIERO/A DE PROYECTO para coordinar proyectos máquina-herramienta e instalaciones industriales ubicado en BEASAIN (Guipúzcoa). • ¿Cuáles serán tus funciones? + Coordinación/Gestión de Proyectos. • Control de Costes. • Interlocución continua y...
ES - Madrid
December 17, 2024
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. CommScope is seeking dedicated, forward-thinking, and driven people to join their team for upcoming roles as an Account Manager, Inside Sales based in Madrid, Spain. If you would like to be part of...
ES - terrassa
January 10, 2025
DescriptionCalling all technical Graduates! Are you looking for an opportunity to kickstart your career with a two-year Graduate Programme that offers industry leading training and mentoring? How about gaining experience at a global FTSE 100 listed software company, that has big growth ambitions?...
ES - Valencia
January 10, 2025
Asesoría Fiscal, contable y auditoria, con más de 30 años de sólida trayectoria en Valencia, seleccionamos un/a ASESOR FISCAL Junior, para unirse a nuestro equipo.Ofrecemos: • Integración en un equipo consolidado y especializado. • Oportunidades de desarrollo profesional y formación...
ES - Madrid - Madrid - Madrid
January 10, 2025
DescripciónS21sec es la mayor compañía de servicios de ciberseguridad de Iberia con una dilatada experiencia en el sector que le permite ofrecer una cobertura completa de riesgos de ciberseguridad en los procesos de negocio de las organizaciones. • Una plantilla de 400 expertos reflejan las...
ES - Madrid - Madrid - Madrid
January 10, 2025
At U.S. • Bank, we're on a journey to do our best. • Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage...
ES - viladecans
January 10, 2025
DescriptionCalling all technical Graduates! Are you looking for an opportunity to kickstart your career with a two-year Graduate Programme that offers industry leading training and mentoring? How about gaining experience at a global FTSE 100 listed software company, that has big growth ambitions?...
ES - vilafranca de bonany
January 10, 2025
DescriptionCalling all technical Graduates! Are you looking for an opportunity to kickstart your career with a two-year Graduate Programme that offers industry leading training and mentoring? How about gaining experience at a global FTSE 100 listed software company, that has big growth ambitions?...
CAF Construcciones y Auxiliar de Ferrocarriles
ES - San Sebastián
January 10, 2025
¡En CAF Signalling estamos creando un equipo extraordinario! Si eres exigente hasta la excelencia, transmites confianza y estás comprometido/a con la sostenibilidad, tienes actitud CAF y te queremos aquí. • Si te emociona la idea, súbete a nuestro tren y comienza el recorrido más apasionante de...
ES - Cataluna - Cataluna - Barcelona
December 24, 2024
What You'll Do: • The Campaign Manager is responsible for ensuring the successful implementation and execution of digital advertising campaigns across the group over several brands. • You will work closely with stakeholders both internally, Account Strategists and externally, key clients...
ES - Barcelona
January 3, 2025
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals plc (NASDAQ: • JAZZ) is a global biopharmaceutical company whose purpose is to innovate to transform the lives of patients and their families. • We are dedicated to developing life-changing medicines...
ES - Cataluna - Cataluna - Barcelona
January 1, 2025
Join a team of superheroes! Teamtailor is an Employer Branding & ATS SaaS platform used by over 3. • 000 companies ð, 110. • 000 usersðºð» in 90 countries around the world Working at Teamtailor means working at a young, international, and fast-pace tech startup with smart people who are...
ES - Madrid
January 10, 2025
atSistemas ni cambia ni se transforma, ¡evoluciona a knowmad mood! Si tienes experiencia como Devops con experiencia en CI/CD ¡Es justo lo que necesitamos ! Se trata de un proyecto de gran envergadura para importante Cliente del Sector Público. • Para hacer match. • Experiencia en Graylog,...
ES - Madrid - Madrid - Madrid
December 29, 2024
DESCRIPCIÓN DE LA OFERTASomos el operador que está construyendo el futuro de las telecomunicaciones en España, donde estamos presentes desde 2008 y más de 6,1 millones de clientes ya confían en nosotros. • Ofrecemos servicios de telefonía móvil y fija, así como de fibra en todas las provincias...
ES - Madrid
January 10, 2025
Participa en importantes proyectos del sector de las energías renovables, aportando al equipo tu experiencia como Ingeniero/a en proyectos hidráulicos. • En ALTEN tenemos claro que el éxito de nuestros proyectos se debe a las personas que forman nuestro equipo. • Por eso, si tienes más de...
January 10, 2025
CASER SEGUROS, empresa líder en el sector, necesita incorporar un Agente Exclusivo de Seguros de Salud y PersonalesGestiona tu tiempo, sin límites de ingresos en un ambiente laboral agradable y con incentivos adicionales.Además, con formación para ayudarte a alcanzar tus objetivos desde el inicio,...
ES - Madrid - Madrid - Madrid
January 4, 2025
Lo que buscamos es…Un/a Project Manager bilingüe inglés-español que coordine proyectos internacionales de productos digitales end to end, con capacidad para guiar y hacer crecer al equipo de dichos proyectos y generar una relación de confianza con los clientes en los que colabore. • Una persona...
CAF Construcciones y Auxiliar de Ferrocarriles
ES - San Sebastián
January 10, 2025
¡En CAF Signalling estamos creando un equipo extraordinario! Si eres exigente hasta la excelencia, transmites confianza y estás comprometido/a con la sostenibilidad, tienes actitud CAF y te queremos aquí. • Si te emociona la idea, súbete a nuestro tren y comienza el recorrido más apasionante de...
ES - Madrid
January 9, 2025
Nuestra Comunidad Tecnológica experta en Data no para de crecer y necesitamos incorporar un/a Data Engineer Senior con un conocimiento profundo en SQL y Azure Datafactory para poder enfrentar y llevar a cabo con eficacia una variedad de tareas y proyectos. • ¿Qué estamos buscando en ti?3-5 años...