Campaign Management Expert

At ING we are looking for Campaign Management Expert
Your role and work environment:
We are looking for a talented and enthusiastic Campaign Management Expert to join our Campaigns Team of Customer Interactions Tribe.
The responsibility of this team is to implement our new communications platform with Adobe that will allow us to gain efficiency, scalability and hyper-personalization capabilities.
Your key responsibilities:
As a Campaign Management Expert, you will:
Develop new functional capabilities to have a more efficient and scalable comms E2E platform with Adobe.
Ensure a hyper personalization strategy to accelerate the customer experience and customer development results.
Ensure alignment with all the stakeholders involved in the engagement funnel (Customer Comms Strategy Area, Marketing, Everyday Engagement & Assisted Channels).
Be an expert in campaign management tools: Adobe.
Work with the technical teams and provide them the business requirements and the functional support required.
Consider the data and have a deep understanding of the customer journeys, analyzing them and using the most appropriate communication through the different existing channels.
Supervise the communications to measure their effectiveness and the value added for our clients, identify improvements needed, and propose solutions in a continuous feedback cycle.
What are we looking for?
Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don't hesitate to apply!
Experience implementing Adobe Journey Optimizer.
Knowledge of Adobe Experience Platform, specifically in Adobe Journey Optimizer and RTCDP.
Focus on delivery, through collaboration.
Ability to work with internal clients and stakeholders analyzing the impact of each communication/use case proposed and measuring their value.
Able to work and understand a complex environment, having a global overview of the strategy and generating simple and scalable solutions.
Teamwork enthusiast.
Flexible and willing to work in a multidisciplinary environment with the rest of the company.
Advanced level of English and a desire to join an international environment.
Love challenges and take on the challenges of stakeholders as your own.
Knowledge of Agile Way of Working and its delivery framework.
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Be flexible my friend.
Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self.
Restaurant card.
So that thinking about what to have for lunch doesn't take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!
Health insurance.
For you and all your family (spouse/partner and children).
Life insurance.
We help you protect what matters most to you.
Flexible remuneration.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…
Free company shuttle.
It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
Banking benefits.
Special loans with more beneficial conditions.
Special mortgage conditions after 6 months working at the bank.
And you can benefit from our pension plan after 1 month with us!
More vitality and more belonging
360º care of the employee (physical, mental, social connection & purpose).
Physiotherapy service on site.
Runners club with your own trainer.
Clinics with professional, world-class athletes.
Gympass service.
Employee Networks: Rainbow Lions (LGBTQI+) & Leonas.
Get to know Us
We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves , by providing them with the tools they need to get where they want to go.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies .
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.
Making things happen, helping others be successful, always being one step ahead-that's our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!
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