Business Operations Manager

RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist.
We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enables clients to hire anyone from anywhere with one click.
RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).We are a small but strong team of 100+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships.
To help accelerate our growth and pace of delivery, we are looking for a talented Business Operations Manager to help spearhead the overall look and feel of our features and services.As a Business Operations Manager at RemoFirst, you'll be responsible for ensuring that all departments within an organization work smoothly and in alignment, thereby producing the desired results for the company.
We are in the process of building out a world-class HR solution and we're bringing together a team of leaders with a passion for developing and growing.What you'll be doing:
Create & optimize the processes within the Operations Department;Create & monitor performance metrics;Improve the onboarding of the stakeholders to the platform;Ensure that all of the stakeholders use the platform efficiently;Constantly monitor efficiency within the department and develop ways to make them more effective;Close cooperation with the Customer Success and Finance departments on the day-to-day escalations;Oversee planning, operational systems and controls, and the organization of fiscal documentation;Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction;Work with tax calculators, country guides, and country compliance;Offer operational data and insights for establishing and evaluating improvement strategies and tactics;Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations;Track day-to-day escalations that arise in the operations department;Establish a safe, healthy, and inclusive work environment;Be the main point of contact for external stakeholders.What you'll need:
2-3 years of experience in Business Operations Manager related roles in the software industry;Strong knowledge in employment laws and payroll operations;A finance background and experience in a fast-paced startup environment are a plus;Experience in an EOR is highly advantageous.How you'll work:
Upper-Intermediate English is a must;Excellent communication skills, as we're working with many people from all over the world, it's important for us to communicate, quickly adapt and relay information in different ways;Collaborative:
we love to work together with all sorts of different people in all sorts of different places.
Everyone's opinion matters to get the job done;Strategic planning and critical thinking will help you to be able to anticipate issues that can affect successful outcomes and approach challenges with creative solutions that help teams meet objectives;Decision-making:
You'll discern pertinent information and analyze how different factors can affect the success of our business's operations;Time Management:
You will be participating in meetings, supporting our customers and internal teams; then throw time zones in the mix, that's quite the day.
You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance;With Research skills you'll be able to gather, review and analyze information about relative stakeholders for our business and find the best solutions;Independent and autonomous:
as we work, we're naturally independent.
As much as we're connected you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution;Empathetic:
you need excellent people skills to connect and motivate yourself and others around you.
You will use your empathic abilities to handle all sorts of conversations with multiple audiences;Motivated:
we want our team to be passionate about our mission.
Freedom of work applies not only to our customers but to ourselves.
Additionally, you will need motivation and initiative to identify and/or support tasks that need to be improved without being asked.Why work at RemoFirst?Startup environment:
RemoFirst is an early-stage start-up.
You have a voice, and can influence and grow rapidly;Build & Scale From Scratch:
Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision;Work for a Market Leader:
Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers;Compensation and perks are great:
Competitive compensation.
Work equipment.
100% remote work;Generous PTO policy:
Days off are based on the home country's local laws;Culture:
We lead with respect, kindness, and the right to fail.
We value hard, yet smart work.
Diversity and inclusion are part of our DNA.
As we grow and evolve, we welcome your input to help us define our culture further.
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