Are you passionate about hospitality and the art of welcoming?
Join the Reservation Department at Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.
At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation, and daily dedication to delivering excellent service are the reason for our success.
ROLE AND RESPONSIBILITIES:
As a Booking Agent (M/F), you will report to the Supervisor of the Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation. You will provide information about the hotels, products, and services offered. You will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing excellent service.
WE LOOK FOR CANDIDATES WITH:
Flexibility, proactivity, and a liking to work by objectives;
Schedule flexibility;
Training in Hospitality, Tourism or similar (preferential factor);
Sales skills (experience in reservation management or in the commercial area will be valued);
Experience in customer service (preferential factor);
Knowledge of Italian and English is a must;
Availability to carry out full-time face-to-face functions.
WE OFFER:
Integration in a dynamic team, focused on a service of excellence;
Remuneration compatible with the role;
Continuous Training Plan to enhance career development;
Access to the e-learning training platform;
Possibility of functional, national and/or international mobility;
Incentives and Benefits Plan;
Special rates for employees, family, and friends in the several services of the Minor, National and International Group. Accommodation, F&B, among others;
Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts, and restaurants;
Health insurance.
This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector. We count on you!
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries: Hospitality
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