Viking is looking for a Finnish speaking Team leader for our Travel care assistance services for travel insurance customers.
We assist customers with travel insurance who suffer from an incident, illness or injury while traveling abroad.
The service is given in English, Norwegian, Swedish, Finnish, and Danish language.
We are now looking for a Finnish speaking Team Leader with experience from travel assistance , to be responsible for our teams in Torrevieja.
Responsibilities Personnel responsibility.
Providing necessary training.
Coaching and competence development.
Overseeing expected quality.
Following service levels - KPIs and SLA's.
Follow up on quality and deviations, plan and execute.
Take part in recruiting.
Implementation of new procedures, projects, and customers.
Administrations e.g., time sheets, salary file, absence routines, updating/maintaining shift plan.
Create and maintain instructions and operations manuals.
Resource management, shift planning and maintenance Covering for other Team leaders in case of absence of any kind.
Work closely with other departments within Viking Assistance Group.
Qualifications You have experience from travel assistance.
Experience from customer service, travel industry, insurance, health sector is also relevant.
You have been a team leader before, or you would like to step up to become a team leader.
You speak fluent Finnish and English (additional languages are a plus) You are an experienced user of IT-solutions and can quickly learn new systems.
Who are you? You thrive in a hectic environment.
You can handle both operational as well as strategic thinking.
You are good at prioritization and decision making.
You have a structured approach and get things done.
You communicate well and have good people skills.
You see solutions instead of problems and have a flexible mindset.
We offer • A competitive salary • PC and mobile phone • Flexible work hours with rotation • A very good work environment with great colleagues • Newly renovated office centrally located in Torrevieja The position reports to Travel Operations Manager.
If you have any questions, you are welcome to contact Travel Operations Manager, Cristina Blanco, telephone number:
34 661 614 179 or email:
cristina.blancovikingassistance.com or Live Nærø, Quality and Process Manager, mobile phone 47 92427255, e-mail:
live.naerovikingassistance.com Starting date:
as soon as possible.
We look forward to hearing from you.
Receive real-time job alerts and never miss the right job again
ES - Cataluna - Cataluna - Barcelona
November 17, 2024
* • About Our Organization: • Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. • Dow Jones has produced unrivaled quality...
ES - Santa Cruz de Bezana
November 13, 2024
Técnico/a de Refrigeración Industrial - Valladolid Los sistemas de Refrigeración Industrial de Johnson Controls trabajan detrás de sus clientes para satisfacer las demandas resultantes de procesos críticos. Nuestros innovadores equipos de refrigeración y la tecnología de compresión de gas ayudan a...
ES - Madrid - Madrid - Madrid
November 17, 2024
We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. • We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. •...
ES - Cataluna - Cataluna - Barcelona
November 17, 2024
Congratulations, you've been referred for a role at Gartner!At Gartner, we believe that great talent knows talent and are always eager to meet and network with individuals from our associates' network.To date, you have spoken with a member of the Gartner team who has identified you as a potential...
ES - Murcia - Murcia - Los Jorqueras
November 10, 2024
Company DescriptionSports betting, gaming and interactive entertainment is changing, and we're leading that change. • By putting people first. • By placing exciting, engaging and entertaining experiences at more fingertips than ever before. • We're pulling into pole position by...
ES - Cataluna - Cataluna - Barcelona
November 18, 2024
If you're here, it's because you're looking for an exciting ride. • A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people,...
ES - Andalucia - Andalucia - Los Montes
October 18, 2024
About usAt RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. • With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients-including some of the world's most...
ES - Palma
November 13, 2024
Marine Resources are excited to be representing a leading global rigging service provider, renowned for delivering engineered solutions on all types of rigging systems. With a worldwide presence and response capabilities, this company offers customer care and service, wherever and whenever clients...
ES - Madrid - Madrid - Madrid
November 17, 2024
Madrid, SpainTechnology - IT Services /Full-Time, Permanent /HybridDAZN is seeking an experienced and dedicated Application Tester to rigorously test our app across all platforms and devices. • In this role, you'll focus on finding, reporting, and helping resolve bugs, defects, and...
ES - Palma
November 13, 2024
Marine Resources are excited to be representing a leading global rigging service provider, renowned for delivering engineered solutions on all types of rigging systems. With a global reach and response capabilities, this company delivers customer care and service, ensuring clients receive support...
ES - Madrid - Madrid - Madrid
October 18, 2024
DescriptionAt Xe, we live currencies. • We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. • We leverage technology to deliver these...
ES - Cataluna - Cataluna - Barcelona
November 1, 2024
Company DescriptionPart of Kaplan Inc., the Kaplan Languages Group is made up of Kaplan International Languages, ESL Education, and Alpadia. • Language travel is an inspiring business sector with lots of scope for fun and creative work. • Our student's study from 2 weeks up to a full...
ES - Catalonia - Catalonia - Barcelona
November 18, 2024
Are you looking for a challenge during your studies, where you can make a true difference, work in an international environment, and develop your own career? Are you passionate about what you do, and bring high work ethics and strong communication skills into the job? We are looking for a talented...
ES - Madrid - Madrid - Madrid
November 6, 2024
About us & our cultureDo you want to change the world? At Cabify, that's what we're doing. • We aim to make cities better places to live by improving mobility for the people living in them, connecting riders to drivers at the touch of a button. • Maybe one day cities will be places where...
ES - Comunidad Valenciana - Comunidad Valenciana - Valencia
November 1, 2024
PermanentGandía, Valencia,SpainPublicado en 21/10/2024Desde Melt Group, estamos seleccionando un/a Product Marketing Manager, para importante empresa multinacional del sector industrial con sede en la zona de la Safor (Valencia).Reportando al Director de Marketing, esta persona se encargará de...
ES - Murcia - Murcia - Los Jorqueras
November 1, 2024
Company DescriptionSports betting, gaming and interactive entertainment is changing, and we're leading that change. • By putting people first. • By placing exciting, engaging and entertaining experiences at more fingertips than ever before. • We're pulling into pole position by...
ES - Cataluna - Cataluna - Viladecans
November 17, 2024
ABOUT UNILEVERWith 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. • Work on brands that are loved and improve the lives of our consumers and the communities around us. • We are driven by our purpose:...
ES - Comunidad Valenciana - Comunidad Valenciana - Valencia
November 10, 2024
Valencia, ESPOctopus Energy Spain ðªð - Marketing & Product /Full-time /HybridWe're looking for a passionate marketing leader in Valencia to help propel our brand even further. • In this role, you'll lead the way on all things digital-managing our website, blog, and social media channels to...
ES - Cataluna - Cataluna - Barcelona
November 1, 2024
PAC-MAN to Tekken, Tamagotchi to Dark Souls, we are an entertainment company steeped in history and Bandai Namco Mobile is the core pillar of the Bandai Namco Group's mobile strategy to grow in the West! We offer a place where everyone can play an active role in decision-making and directly...
ES - Madrid
November 1, 2024
Who We Are • Boston Consulting Group (BCG) partners with global leaders to solve crucial challenges and seize opportunities. Founded in 1963, BCG pioneers innovative solutions driving progressive change. We embrace the spirit of exploration and innovation to push the boundaries of what's...
ES - Cataluna - Cataluna - Barcelona
October 21, 2024
Locations: • Oslo, Barcelona, Stockholm (will not consider remote location or relocation) We are looking for a Performance Marketing Specialist to join Opera's Mobile performance marketing team, where we use creative ideas & data-driven insights to grow our users globally. • From crafting...
ES - Cataluna - Cataluna - Barcelona
October 19, 2024
If you're here, it's because you're looking for an exciting ride. • A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people,...
ES - Murcia - Murcia - Los Jorqueras
November 10, 2024
Company DescriptionSports betting, gaming and interactive entertainment is changing, and we're leading that change. • By putting people first. • By placing exciting, engaging and entertaining experiences at more fingertips than ever before. • We're pulling into pole position by...
ES - Cataluna - Cataluna - Barcelona
November 17, 2024
Company DescriptionShiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.Founded in...
ES - Cataluna - Cataluna - Barcelona
November 1, 2024
What You'll Do: • The Campaign Manager is responsible for ensuring the successful implementation and execution of digital advertising campaigns across the group over several clients. • You will work closely with stakeholders both internally (Account Strategists) and externally (retail...
ES - Barcelona
November 1, 2024
Who We Are • Boston Consulting Group (BCG) partners with global leaders to solve crucial challenges and seize opportunities. Founded in 1963, BCG pioneers innovative solutions driving progressive change. We embrace the spirit of exploration and innovation to push the boundaries of what's...
ES - Madrid - Madrid - Madrid
November 1, 2024
We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. • We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:...