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We are looking for a B2C Customer Service Representative with English and French, who will take this role to the next level!

Tasks and Responsibilities:

  • Provide excellent customer support via phone, email, and chat in both English and French, embodying our commitment to making every customer's experience great.
  • Assist customers in resolving inquiries, issues, and providing information about our motocross and mountain biking gear, apparel, and outerwear products.
  • Maintain a high level of product knowledge to effectively address customer questions, showcasing your passion for our brand.
  • Document customer interactions and maintain accurate records in our customer database, ensuring we keep the rider community informed and satisfied.
  • Collaborate with other team members and departments to resolve complex customer issues, reflecting our commitment to teamwork.
  • Identify and report customer feedback and trends to help improve our products and services, making a meaningful impact on our rider-centric approach.

You have:

  • We're looking for a candidate who can adapt quickly to change, be flexible, and adjust effectively to changes in the business environment to achieve our goals.
  • English is essential, as it is the company's language of communication.
  • Fluency in French (verbal and written) is a must, allowing you to connect with our diverse global customer base.
  • Excellent communication and interpersonal skills, embodying our dedication to making customers' lives easier.
  • Strong problem-solving and critical thinking abilities, essential for addressing unique customer needs.
  • Ability to work well under pressure and handle multiple tasks simultaneously, mirroring the spirit of "work hard, play harder."
  • Basic computer skills, including proficiency in using CRM software and Microsoft Office, ensuring efficient service delivery.
  • Prior customer service experience is a plus but not required.

Sounds like you? Apply to this offer or drop us a line at ***, and our team will contact you in the coming days.

Read the full job description and apply online on the recuiter's web-site

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