Customer Care Coordinator

3INA
ES - Community of Madrid
February 1, 2025
Manufacturing

3INA is the No.
1 growth colour brand in Spain, and one of the fastest expanding beauty brands, already delighting customers in more than 40 countries.
3INA is more than a beauty brand:
we were born in 2016 with a view to disrupt.
Responding to a generation who approached makeup in a fresh, fearless, and democratic way, is a brand that is playful, built on confident aesthetics, and with a commitment to delivering premium products at an affordable price.
Since 2016 we are bringing bold beauty to the streets by breaking traditional ideals, celebrating individuality, and encouraging self-expression through make-up.
Your Challenge:
Are you passionate about beauty and customer service? We are seeking a motivated Customer Care Coordinator to join our growing beauty e-commerce team.
This is a great opportunity for someone passionate about beauty products and eager to provide excellent customer service in a fast-paced environment.
Your Responsibilities:
• Customer Inquiries:
Respond to customer questions and concerns via email, phone, and live chat in a professional, friendly, and timely manner.
• Product Assistance:
Provide customers with detailed information on beauty products, including features, benefits, and usage advice.
• Order Management:
Help with order tracking, processing returns and exchanges, and ensuring timely delivery.
• E-commerce Support:
Guide customers through the online shopping process, assisting with navigation, checkout, and troubleshooting any technical issues.
• Customer Feedback:
Gather feedback to identify areas for improvement and share insights with the team.
• Post-Purchase Support:
Follow up with customers to ensure satisfaction, resolve any post-sale concerns, and build long-term relationships.
• CRM Maintenance:
Update customer records and track interactions in our CRM system to ensure accurate and organized data.
What we expect from you:
• At least 1 year of customer support experience, preferably in e-commerce or beauty.
• Interest and knowledge in beauty products.
• Experience with e-commerce platforms is a plus.
• Excellent communication skills (written and verbal).
• Fluency in English (additional languages are a plus).
Why join 3INA:
Culture of freedom, diversity & inclusion, and responsibility Free 3INA Product every Q You will have special discounts and we do not forget your family and friends either! Feel free working from home or office, you choose! Keep learning with 3INA We offer courses to our employees, depending on their needs and roles! We take care of your development and professional growth with frecuently performance appraisals Company events every 3 months Equal opportunity employer:
3INA Makeup is an Equal Opportunity Employer.
We recognize that people are our finest asset.
It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.
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