Demand Specialist - Global Tech Proceses

Kiteris is a young, agile company dedicated to providing IT project management services based on the delivery of excellence, the quality of our team and the contribution of value through specialization and innovation. We are located in Spain and Portugal but serve different customers in Europe, USA, and LATAM.

For the past years, we have been working as IT Program and Project Portfolio Executive Managers (PPMO, Executive PgMO/PMO) for a leading international customer in the industrial sector. The customer is based in the Barcelona area (Spain) and San Diego (California, USA) with offices and subsidiaries in more than 40 countries worldwide.

The Client has expressed his intention to increase the team with the incorporation of a Demand Specialist, who will manage demand processes, guiding projects from the initial request definition to the Kick-Off phase. This role focuses on aligning business needs with technical solutions while ensuring effective communication, negotiation, and conflict resolution to optimize project prioritization and resource distribution.

Therefore, we are looking for an expert in Demand Management tasks based in the Barcelona area (Spain), specialized in aligning business needs with technical solutions, optimizing project prioritization, and contributing to strategic technology planning. The person will report to the Demand Manager.

Key Responsibilities:

Demand Management

• Serve as the primary point of contact between business stakeholders and technology teams to identify, evaluate, and prioritize demands.
• Analyze incoming requests, assess feasibility, and ensure alignment with organizational objectives and strategies.
• Translate business needs into clear and actionable project definitions.
• Establish and implement a standardized process for demand intake to ensure consistent evaluation and documentation of all requests.
• Develop and maintain a demand pipeline dashboard, providing stakeholders with real-time visibility into demand status and progress.

Project Preparation

• Collaborate with stakeholders to define the scope, objectives, and deliverables of projects.
• Prepare all necessary documentation and approvals required for project initiation.
• Conduct preliminary assessments of risks and resources.
• Evaluate architectural design requirements for specific projects.
• Work with financial planning teams to estimate costs and ensure alignment with budgetary limits.
• Incorporate lessons learned from previous projects to improve scoping and preparation processes.

Stakeholder Engagement

• Facilitate effective communication with stakeholders, from technical teams to executive leadership.
• Present and defend decisions confidently, revisiting requests when they fail to meet acceptance criteria.
• Organize regular stakeholder reviews to share progress updates, collect feedback, and ensure continued alignment.
• Cultivate strong relationships across regions and departments to foster collaboration and trust.

Conflict Resolution and Negotiation

• Proactively manage and resolve conflicts arising from competing demands.
• Negotiate priorities and resource allocation, maintaining focus on the organization's overarching goals.
• Utilize conflict resolution frameworks to streamline decision-making and prevent escalations.

Handover to Project Management

• Ensure all necessary project details and documentation are prepared for a seamless handover to the Project Manager.
• Provide comprehensive handover packages, including scope definitions, preliminary timelines, and risk assessments, to support project initiation.
• Act as a resource during the early stages of project execution, offering clarification and addressing any ambiguities.

What We Offer

• Hybrid work partially in the Barcelona area office and partially remote (3 and 2 days respectively).
• Permanent contract.
• Co-financed private health insurance.
• Meal vouchers, transportation allowance, and childcare support.
• Free English language classes.

Technical skills and experience:

• Spanish nationality or EU passport is required.
• Total Fluency in Spanish (native) and English is mandatory. Interview will be done partially in English and Spanish. C1 level or higher is mandatory.
• A bachelor's degree in Engineering, Information Technology, Computer Science, Business Administration, or a related field is required; a master's degree is a plus.
• At least 5 years of experience in demand management, project coordination, or similar roles.
• Demonstrated expertise in IT environments within multinational organizations.
• Strong background in cross-cultural collaboration and managing demands across geographically distributed teams is highly preferred.
• Advanced proficiency with the O365 collaboration suite.
• Familiarity with Scrum management tools such as JIRA and Confluence.
• Experience using project management tools like PPM or SmartSheet.
• Competence in data analysis and visualization tools such as Power BI or Tableau is a plus.

Soft Skills:

• Excellent communication and interpersonal abilities, capable of engaging effectively across all organizational levels.
• Exceptional negotiation and conflict resolution expertise.
• Proven ability to work independently while maintaining compliance with corporate processes and guidelines.
• Strong organizational skills to prioritize tasks and handle competing deadlines efficiently.
• A problem-solving mindset with the flexibility to adapt to dynamic and evolving environments.